Florida Medical Clinic, Orlando Health
Sr. Scheduling Coordinator - ENT
Location: Wesley Chapel, FL
Position Summary
The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include:
scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Essential Functions
Responsible for maintenance of appropriate departmental schedules.
May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
Accurately communicates prep information, arrival time and arrival location to patient.
Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data and acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
Assist in training or mentoring of all team members.
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Monitors workload each day and prioritizing based on department.
Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
Takes a proactive role in problem resolution.
Education/Training
High school diploma and medical terminology and/or basic anatomy training required.
Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.
Licensure/Certification
None.
Experience
Three (3) years of experience in clinical registration and scheduling.
Associated degree in Business, information systems clinical field or related may be substitute for two years of experience
Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.
Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights.
Our mission at Florida Medical Clinic Orlando Health is to recruit a comprehensive network of Healthcare Professionals who are committed to providing state of the art quality healthcare and research services in a cost effective fashion. We believe that each employee contributes directly to FMC's growth and success and we hope you will take pride in being a member of our team. Current Employees Read Below Before Applying: At Florida Medical Clinic Orlando Health we value our employees, that is why we promote from within when possible. Employees may apply for open promotional positions within Florida Medical Clinic Orlando Health after completing one year of service in their current position. The employee must have good performance reviews and not be on an employee improvement plan. The employee must first notify their immediate supervisor and the department Associate Director/Director of their intent to apply for a different position before they are permitted an interview. The Hiring Manager must also notify the employee’s current Supervisor prior to extending an interview. Management reserves the right to waive the one year waiting period if the transfer is determined to be in the best interest of the company. Lateral transfers are not encouraged, but will be considered by Management if the transfer is determined to be in the best interest of the company. Employees can apply by completing an electronic employment application and should follow the same application process as external applicants. Up to 4 weeks may be allowed before a transfer takes place in order to avoid undue hardship on the department an employee is leaving.
