Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Sr. Program Manager, Talent Development

About the job

This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.

Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention.

Responsibilities

In this role, you’ll:

Design, lead, and evolve high-visibility talent development programs, including individual contributor offerings, aligned to business and talent strategies.
Act as an advisor to HRBPs and senior stakeholders to assess capability gaps and propose targeted development solutions.
Own program success end-to-end from needs assessment and instructional design (ADDIE/SAM) to global facilitation, measurement, and iteration.
Define a global learning content strategy and operationalize it via a Twilio-wide Learning Council to address critical skill gaps.
Apply expert-level knowledge of learning science and AI to develop solutions that resonate across global audiences.
Act as the primary lead for the external learning ecosystem. This includes selecting vendors, negotiating contracts/SOWs, and ensuring the quality and integration of all outsourced learning solutions.
Drive participation in development programs through effective communication, incentives, and support for internal career mobility.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
Experience managing vendor partnerships in the learning tech ecosystem.
Comfort operating independently and making high-impact decisions in ambiguous environments.
Willingness to travel for in-person training (approx. one trip per quarter).

Desired:

Advanced degree in Education, Learning Sciences, Educational Technology, or related field.
Experience influencing adoption of new technologies in large, complex organizations.
Exceptional organizational and project management skills
Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture

Location

This role will be remote and based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

CAD $99,760.00 - CAD $124,700.00
Target Bonus Percentage 15%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.