Sr. Professional Services Consultant

***Candidate must reside in Costa Rica***

Fluency in Portuguese (spoken and written) is required.

What are we looking for?

If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Professional Services team and looking for a technical expert with great relationship skills to assist Customers with implementation and advisory around SentinelOne’s Singularity platform.

Our Professional Services Consultants build and maintain relationships with customers in order to deliver exceptional quality services and mission-critical security solutions. Professional Services Consultants will focus on deploying and enabling SentinelOne solutions in complex enterprise environments meeting both technical and business needs. 

You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence!

What will you do?

• Act as the primary consultant for customer onboarding activities as they relate to cloud architectures and SentinelOne EPP Solutions.
• Assist with troubleshooting and debugging Sentinel deployments involving cloud environments and endpoint solutions.
• Deliver implementation, enablement, and advisory services for SentinelOne Endpoint and related cloud-based products and technologies.
• Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
• Work with customers as a trusted advisor, helping guide them on ongoing security best practices, platform management, and product usage.
• Represent and advocate for customer needs and issues across departments.

What skills and knowledge should you bring?

• Cloud Platforms: Good understanding of major cloud platforms (AWS, Azure, GCP).
• Containerization: Experience with containerization technologies (Docker, Kubernetes).
• Operating Systems: Highly proficient in Windows, Linux, and macOS operating systems (installation, configuration, administration, security best practices).
• Identity: Strong familiarity with Active Directory (AD), AD Security principles, Authentication and Authorization methodologies.
• Endpoint Detection and Response: Experience with EDR/XDR tools.
• Endpoint Management: Experience with SCCM, Intune, or similar endpoint management/deployment tools.
• Networking Concepts: Solid knowledge of networking concepts (TCP/IP) and cloud network designs.
• Automation and Scripting: Proficiency with automation tools or scripting languages (Python, PowerShell, Bash).
• Database Management: Experience with SQL queries.
• Security Practices: Strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations.
• Customer-Centric: Possess a customer-centric approach with a strong desire and ability to work with customers in a technical capacity.
• Field Services Experience: 5+ years in a field services role (professional services, pre-sales, support, etc.), preferably in a cybersecurity-related domain.
• Industry Certifications: Industry certifications showing domain expertise in cloud technologies and endpoint security solutions.

Why Us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities