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UpKeep

Sr. Product Manager

Los Angeles , United States
Hybrid

AI overview

Drive the AI-first transformation of the maintenance industry, leading cross-functional teams in product strategy and delivery to create impactful solutions for businesses.

We’re building the AI-powered future of maintenance.

UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.

What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.

Why join us:

  • Own the AI-first transformation of an entire industry.
    Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.

  • Real traction, real scale.
    Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.

  • A company where builders thrive.
    We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.

  • Global team, local energy.
    With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.

  • Equity and upside, not just a paycheck.
    Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring!

POSITION SUMMARY 

We’re looking for a Senior Product Manager to own the strategy, roadmap, and delivery for a core product area. You will partner closely with Engineering, Design, Data, Customer Success, and Go-to-Market teams to build products customers love and that drive measurable business outcomes. In a Series B environment, you’ll thrive in ambiguity, move from insight to execution quickly, and make smart tradeoffs to ship value consistently.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

  • Own product strategy and roadmap for a defined product domain, translating company goals into clear outcomes and milestones.
  • Lead product discovery: deeply understand customer problems through research, data analysis, and direct user engagement, then validate solutions through prototypes and experiments.
  • Drive product delivery: write crisp requirements, align cross-functional stakeholders, and partner with Engineering and Design to ship high-quality releases on predictable cadences.
  • Prioritize ruthlessly: balance customer value, revenue impact, operational needs, and technical investments (platform, reliability, performance, and debt).
  • Define and track success metrics (adoption, retention, conversion, revenue, quality), and use insights to iterate post-launch.
  • Coordinate experiments (e.g., A/B tests) and ensure learnings are captured and shared.
  • Manage dependencies across teams and communicate timelines, risks, and tradeoffs clearly to executives and partners.
  • Champion product quality and usability, ensuring consistency across experiences and touchpoints.

 

EXPERIENCE  

  • 6+ years of product management experience building B2B SaaS or technology-enabled products.
  • Proven ability to lead cross-functional product teams from discovery to delivery, with a strong bias toward action.
  • Strong product judgment: you can make decisions with incomplete information and adjust quickly as you learn.
  • Fluency with data: comfortable working with raw datasets and analytics tools to generate actionable insights.
  • Excellent written and verbal communication. You can tell a persuasive story and influence without authority.
  • Experience working with agile development teams and modern product delivery practices (backlog management, sprint planning, iterative releases).
  • Comfort collaborating with distributed teams and managing cross-time-zone execution.

 

KNOWLEDGE 

  • Comfortable working with raw data sets to develop actionable insights
  • Ability to tell a persuasive story and convey information in a digestible format
  • Ability to see the big picture while maintaining close attention to detail
  • Proactive, entrepreneurial mindset, with a record of success in a high-growth context
  • Excellent verbal and written communication skills
  • Experience in a high-growth startup (Series A-C) where you owned outcomes end-to-end.
  • Experience building AI-enabled features or shipping products that incorporate machine learning responsibly.
  • Experience partnering closely with Sales/Marketing on pricing, packaging, and go-to-market execution.

 

DESIRED BEHAVIORS 

  • Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
  • Initiates action – is results oriented. Takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
  • Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.
  • Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. 
  • Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. 
  • Communicates ideas – respectfully exchanges information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. 
  • Works collaboratively – shares knowledge and information, fosters teamwork, and contributes to a positive work environment where people want to come to work.  
  • Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. 
  • Act as a good citizen of UpKeep.

COMPENSATION

This role will receive a competitive base salary + annual bonus + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is $150,000 - $165,000  USD per year.

Company History & Product:

UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done.

Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips.

We’re building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve.  In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we’re riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations.

Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator, we're not just building software.  We're defining a new category for the built world.
 
 
Learn More!
 
 
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.
 UpKeep

UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!   We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.   UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!   Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!   We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.

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Salary
$150,000 – $165,000 per year
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