Sr. Product Manager - Mobile Payments

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Role The Mobile Payments Product team at HighLevel is focused on building and scaling a robust, reliable, and seamless payment experience across our mobile ecosystem. The platform supports a growing volume of mobile-first transactions and is a critical driver of revenue for our customers. This role offers a unique opportunity to operate at scale while solving complex fintech and B2B2C payment workflows within a mobile-first SaaS environment. We are seeking a Senior Product Manager, Mobile Payments, who will take ownership of the end-to-end mobile payments lifecycle, spanning pre-sales, sales, and post-sales experiences. This role will be responsible for managing a complete suite of mobile payment products, including invoices, estimates, and point-of-sale (POS), while ensuring a seamless and secure experience for end users. The ideal candidate will lead initiatives focused on reliability, scale, compliance, and usability, while building a platform-agnostic mobile payments system that supports multiple use cases and customer segments. This role requires strong execution, a deep understanding of mobile payment flows, and the ability to balance customer needs with business and regulatory requirements. Your mission: To build a best-in-class, mobile-first payments platform that drives adoption, transaction success, and revenue growth by delivering fast, secure, and intuitive payment experiences across HighLevel’s global customer base. What You’ll Do Own the Mobile Payments Product Vision & Strategy – Define and execute the roadmap for HighLevel’s mobile payments platform, covering invoices, estimates, and point-of-sale (POS), with a strong focus on adoption, reliability, and revenue growth across a B2B2C environment. Drive Payment Adoption & Monetization – Increase usage, transaction success, and GMV by improving payment discovery, checkout flows, and post-sale experiences across mobile. Deliver Core Mobile Payment Capabilities – Lead the end-to-end development of mobile payment features, including invoicing, estimates, POS, refunds, and post-sale workflows at scale. Hardware & In-Person Payments Integration – Own the integration of hardware payment solutions (readers, terminals) to enable seamless in-person payments and post-sale journeys within the mobile app. Platform-Agnostic Payment Architecture – Evaluate, select, and integrate relevant PSP SDKs to support native mobile payment capabilities while maintaining flexibility across providers. Champion Mobile UI/UX for Payments – Partner closely with design and engineering to deliver fast, intuitive, and frictionless payment experiences optimized for mobile-first users. Experiment & Optimize – Design, execute, and analyze experiments to improve checkout conversion, authorization success, and overall payment performance across mobile flows. Scale, Reliability & Compliance – Ensure the payments platform is secure, scalable, and compliant, with strong ownership of PCI, regulatory, and risk considerations. Collaborate Cross-Functionally – Work closely with engineering, design, data, sales, support, and finance teams to deliver cohesive pre-sale, sale, and post-sale payment experiences. Leverage Payments Data for Decisions – Use payments-specific metrics such as TPV, authorization rates, conversion drop-offs, failure reasons, and refunds to inform prioritization and roadmap decisions. Own Outcomes, Not Just Features – Deliver measurable improvements in payment adoption, transaction success rates, revenue expansion, and overall mobile payments performance. Who You Are Payments Platform & B2B2C Experience – You have built and shipped impactful features within a payments or fintech ecosystem, delivering secure, scalable payment experiences that drive adoption, transaction success, and long-term usage at scale. UX-Driven for Payments – You bring a strong UI/UX sensibility for payment flows, checkout experiences, and post-transaction journeys, with a track record of reducing friction and improving conversion through intuitive design. Experimentation-Led – You are comfortable designing and running A/B tests and structured experiments to improve authorization rates, checkout completion, and overall payment performance through rapid iteration. Customer-Centric Mindset – You balance business goals, risk, and user trust, keeping customer needs, confidence, and outcomes at the center of payment-related decisions. Strategic and Execution-Focused – You can define a clear product vision for a payments platform while staying deeply involved in execution to ensure ideas translate into measurable impact. Highly Data-Driven in Ambiguity – You are comfortable working with messy, unstructured, or incomplete data, crunching numbers, identifying patterns, and deriving actionable insights without relying on perfectly organized datasets. What You’ll Bring - 5+ years of Product Management experience, with a strong focus on payments, fintech, or transaction-heavy B2B/B2B2C platforms operating at scale, and 7+ years of total professional experience. - Proven track record of shipping impactful product features that drive measurable improvements in payment adoption, transaction success rates, authorization rates, and revenue growth. - Deep understanding of UI/UX principles for payment and checkout experiences, with the ability to partner closely with design teams to deliver fast, intuitive, and trust-driven user journeys. - Experience driving revenue expansion and monetization through payments, pricing, fees, subscriptions, or transaction-based business models. - Familiarity with SaaS and fintech growth levers, including activation, conversion optimization, retention, lifecycle management, and post-transaction experiences. - Bonus:You have worked on a highly polished payments or fintech product processing significant transaction volume and supporting 1B + Annual TPV, and can clearly articulate your impact on growth, reliability, and customer trust. Why Should You Join Us? At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.  Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. #LI-Remote #LI-AV1