Sr. Product Designer

This role is based in Mountain View, San Francisco or New York.

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities, and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology. At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

LinkedIn’s vision is to create economic opportunity for every member of the global workforce. Our global Product Design team advances this vision through quality, inclusive design. We’re passionate about designing an equal, fair, and accessible platform that’s modern, engaging, and responsible.
 

About the Team:
The LinkedIn Business Platform powers the end-to-end purchase lifecycle for LinkedIn’s online and field-sold products. It supports critical business functions across multiple customer types, geographies, and product lines. Designed for adaptability and scale, the platform serves as the foundation for seamless transactions and enables multi-dimensional growth for the company.

We're seeking a Senior Product Designer to join our LBP design team and lead design for LinkedIn's core user-facing help and concierge experiences. This is a critical backfill role that will shape how millions of members and customers get support, discover features, and unlock value across LinkedIn's products.

What this role will be working on:

You'll be responsible for designing the next generation of our help ecosystem, merging reactive support with proactive recommendations across three interconnected products:

• AI Concierge: LinkedIn's unified customer engagement platform that consolidates help, support, and proactive guidance into a single conversational experience

• In-Product Help 2.0 (IPH 2.0): The revamped in-product help widget featuring AI-powered search, semantic understanding, and contextual content delivery

• Virtual Chat Assistant (VCA): Our AI-powered chatbot that enables self-serve support and seamless escalation to live agents

Key responsibilities:

• Design end-to-end conversational experiences that seamlessly blend reactive help (search, chat, troubleshooting) with proactive nudges (recommendations, onboarding checklists, feature adoption)

• Define interaction patterns for AI-powered help experiences that feel trustworthy, contextual, and effortless across desktop and mobile

• Collaborate cross-functionally with PM, engineering, AI/ML, data science, and customer support teams to deliver high-impact features

• Champion design quality by establishing patterns and leveraging design systems

• Navigate complexity independently across multiple product surfaces (Recruiter, Sales Navigator, Learning, etc.) while maintaining ecosystem consistency

Why join the Product Design team at LinkedIn?

• Designers are strategic partners from vision to launch.
• You’ll work with a talented, mission-driven, and collaborative cross-functional team.
• Our work spans consumer and enterprise experiences, offering diverse growth opportunities.

Learn more about our design community at design.linkedin.com
#LinkedInDesign

Basic Qualifications:

• BA/BS degree in graphic design, design communication, human-computer interaction, or related field or equivalent combination of education and experience
• Experience participating in the complete product development lifecycle of web and/or software applications
• 5+ years of experience in user experience design or industry experience (corporate, software, web or agency)
• To be considered for this position, you must include your portfolio, website or other samples of work.

Preferred Qualifications:

• Experience in delivering medium to large-scale projects independently or with some support from senior ICs or Managers
• Capable of influence across the respective business area and regularly engaging in cross-functional discussions
• Experience in delivering design solutions for unstructured problems that have some dependencies on other products/teams
• Demonstrated ability of coaching team to more effectively apply design patterns
• Effectively communicates ideas to the broader organization
• Experience in solving structured problems that have few dependencies and dealing with a high level of ambiguity

Suggested Skills:

• Product Thinking
• Visual Design
• Interaction Design
• Storytelling
• Leadership

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $126,000 to $207,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.    

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.