About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role:
As the Senior People Operations Specialist, you are the primary liaison between our People Operations Team and the Clinical Operations organization. You will serve as the strategic "front door" for our clinical pods, ensuring that our operational HR execution is aligned with the needs of our clinical workforce across the U.S.
This role is designed for someone who lives our value of Listening Harder to identify operational gaps and then partners across the People Ops team to bridge them. Your success lies in your ability to be an on-the-ground expert who ensures our clinical employees can focus on what they do best: providing world-class care. You are a strategic partner, but you are also a deeply technical operator. You will work directly within Workday and other HR systems to help process complex job changes and ensure clean data for integrity. You won’t just identify problems; you will proactively suggest and implement process shifts that make our People Operations support more efficient for the clinical organization.
In addition to your clinical focus, you will be the organization’s HR Compliance Enablement Lead for all of U.S. Lyra (Lyra Health & Lyra Clinical). You will own our compliance infrastructure - from employee handbook maintenance to EEO-1 reporting - partnering closely with our Employee Relations & Compliance team to ensure our compliance operations are top-notch, scalable, and audit-ready.
Remote candidates must be physically located within the United States. Prioritization for candidates in U.S. Eastern or Central Time Zones.
Responsibilities
Strategic Liaison & Clinical Enablement
The Clinical Go-To: Act as the primary People Ops partner for Clinical Operations pods. You will attend various cross-functional meetings, listen to challenges, and translate those needs into efficient People Ops workflows
Operational Bridge: Serve as the functional operational lead for clinical-specific initiatives. You understand the clinical lifecycle and ensure the broader People Ops team has the context needed to execute flawlessly
Enablement & Solutions: Identify friction points in how clinical employees interact with our systems (onboarding, access, job changes) and jump in to provide the operational expertise required to solve complex issues
Operational Thought Partner: Serve as a key collaborator on clinical-specific people strategies, including the analysis and action planning for engagement surveys and the development of data-driven retention initiatives
Recruiting & Onboarding Alignment: Lead the synchronization between Clinical Recruiting, People Ops, and Clinical Ops, ensuring that high-volume hiring translates into a seamless day one and beyond experience
U.S. Compliance Operational Enablement
Partner with Employee Relations (ER) and Legal as the main People Operations Compliance lead, helping to build the People Ops compliance enablement roadmap for the entire U.S. population across the clinical and non-clinical space
Lead the maintenance and refresh of our Employee Handbooks to ensure that policies for both our clinical and non-clinical populations are accurate, compliant, and easy for employees to access and navigate
Manage the annual EEO-1 reporting process for the clinical and non-clinical population
Lead recurring audits of our People Operations processes to ensure we remain 100% audit-ready
Manage labor law poster refreshes and state-specific notices, ensuring they are accessible to all employees in the office and working remotely
Qualifications
5+ years of experience in People Ops
Excellent written and verbal communication skills
You take pride in being a "fixer." You enjoy listening to a problem and coordinating with a team to get it solved.
You are excited to dive deep into the area of compliance - handbooks, filings, and audits - and you do it with high attention to detail.
You know how to lead a project by influence, working across a team of specialists and generalists to deliver a great employee experience.
You have experience in Workday or similar HRIS
Comfortable with the Google suite
Prioritization for candidates in U.S. Eastern or Central Time Zones
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
