Sr. Operations Manager, Supply Chain

As a Senior Manager of Supply Chain at Juniper, you will be the driving force behind scaling our manufacturing operations and ensuring seamless coordination between our teams in China and North America. You’ll oversee the supply chain processes that allow us to grow, maintain high quality, and foster strong communication across regions.

This job posting is tied to an existing vacancy.

About Juniper

Juniper is a crowdfunding and merchandise platform for independent creators. We don’t just run the funding platform (like Kickstarter), we also create the actual products, launch on creator-branded storefronts, and ship to customers! Juniper has enabled creators to crowdfund specialized products like board games and lava lamps, and fund passion projects like animated shows and charitable initiatives. Since 2016, we’ve created and launched over 2,500 unique physical products and generated over $200M in revenue for creators. Click here to view some of our products and storefronts!

Areas You’ll Own

• Scaling Manufacturing: Develop and implement processes to scale our manufacturing capabilities, ensuring we can meet increased production demands without sacrificing efficiency.
  
• Quality Alignment: Ensure that the quality standards from our North American team are consistently upheld in our China operations, aligning every step of the manufacturing process with these expectations.
  
• Team Structure & Leadership: Build and maintain a well-structured team with clear roles and responsibilities, fostering a collaborative and efficient working environment.
  
• Cross-Regional Communication: Strengthen the communication and coordination between our teams in China and North America, ensuring smooth workflows and alignment across all touchpoints, from sampling to fulfillment.
  
  

Qualifications

• Fluency in Mandarin, written and spoken, and strong cross-cultural communication skills.
• Proven experience in leading or managing the development of products overseas. You must be able to prove your merit with actual success based on previous work experience.
• A strong knowledge of the product development and manufacturing process, including materials, production techniques, and quality control,
• Proven ability to lead teams, implement scalable processes, and maintain quality standards across global operations.
• Business-savvy, curious, and eager to learn how all parts of the business connect.
• Analytical and data-driven; able to build dashboards, track KPIs, and act on insights

What We Offer

• Health and Wellness - Our extended health plan includes fully paid premiums and coverage for you and your family for both physical and mental health.
• Annual Allowance – Invest in your wellness, education, home office setup, and more.
• Time Off – Three weeks of paid time off, with one additional day for each year worked, and a company-wide paid shutdown during the December holiday season.
• Remote-First Work Environment – Juniper has a head office in Toronto, however, we let employees choose what work setting works best for them.
• Flexible Work Schedule – We accommodate flexible hours, as long as you are delivering results and maintaining a seamless workflow with your team and cross-functional stakeholders.

At Juniper, our compensation philosophy is to offer fair pay that reflects the scope of the role, level of impact, individual experience, and the current stage of the company.

The annual base salary range for this role is $100,000 – $130,000 CAD, plus an annual performance-based bonus. Where an offer lands within this range depends on a number of factors, including experience, skills, role scope, and expected impact. Our ranges are intentionally broad to support growth over time and reflect that base salary is one part of a broader total compensation package.

As scope and impact grow, compensation can evolve through salary progression and performance-based bonuses. We review compensation on a quarterly basis to ensure it continues to align with both company growth and individual development.

Our Hiring Process

We believe in being clear about what to expect. If you’re selected, your journey will look like this:

• Initial Screening - A recruiter will connect with you to learn about your experience and share insights about our culture and team.
• Show Us Your Skills – Work through a project tailored to the role so we can see how you approach challenges similar to those you’d face here.
  
• Hiring Manager Interview – A deeper dive into your career journey, technical expertise, project, and what it’s like to work with our team.
• Chat with Our CEO – An open conversation about your journey and what drives you—both professionally and personally.

We know that experience comes in many different forms. If you do not meet all the specified qualifications but feel you're a great fit for this role based on your skills, interests, and vision, let us know why.

Juniper is an equal-opportunity employer. If you are in need of an accommodation as part of the interview process, please let us know when you apply. Please note that only candidates who are selected for an interview will be contacted directly. 

AI Disclosure

No part of Juniper’s recruitment process uses Artificial Intelligence. All screening, assessment, and decision-making is handled by people.