Manage network operations and support while ensuring compliance with SOPs and service requests, focusing on continuous improvement within the shift.
Role - Sr. Network Engineer
Job Description
· 4+ years work experience in networking (Cisco Catalyst Switch, Cisco Router)
· Manning of Network Support Desk
· Manage shift operations - Break rotation, tardiness, SOPs are followed
· Point contact for issues happening within his/her shift
· Ensuring proper shift handover
· Highlight any key shift issues or areas for improvement and provide recommendations on how to improve
· Perform Network monitoring and fault rectifications of all detected alerts
· Ensuring daily checklist are completed timely and correctly
· Attending to Service/Change Requests
· Manage escalation in accordance to defined process
· Liaise with service providers ensuring third party/supplier faults are cleared in a controlled and timely manner
· Supporting Skills - Cisco ASA Series, Cisco Router, Cisco Nexus Series
· Required (one or more of the following):
Certifications such as CCNP/ CCIP/CCSP/ CCIE/ JNCA /ITILV3 and other relevant IT industry certificates
All your information will be kept confidential according to EEO guidelines.
Accion Labs is a global technology services firm that provides a comprehensive suite of product life-cycle services tailored to the emerging technology segment. They specialize in innovative solutions across areas like Cloud, AI, Big Data, and IT Operations Management, offering diverse engagement models from turn-key projects to professional staffing. Their focus on customer success and rapid-response delivery sets them apart in the competitive tech landscape.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Senior Network Engineer Q&A's