Sr. Manager, Web

SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. From marketing and sales to revenue operations, customer success, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth. With a fully remote team of over 250 professionals, we excel at creating intelligent web and digital ecosystems—from corporate websites to complex web applications—seamlessly integrated with AI-powered solutions. By aligning SmartBug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success. The Sr. Manager, Project Management (LOB) is responsible for overseeing project execution and delivery standards within a defined Line of Business. Reporting to the Director, PMO, this role ensures that projects are delivered on time, within scope, and aligned to established governance frameworks. The Manager serves as the operational leader for Project Managers within their LOB, driving consistency, accountability, and delivery excellence while partnering closely with Account Management, Strategy, and WFM to support capacity alignment and client stability. This role owns execution discipline — not client strategy or revenue ownership. Responsibilities

Oversee active project portfolio within assigned LOB

Ensure projects are delivered on time and within budget & scopeMonitor project health indicators and proactively mitigate risk

Escalate systemic issues to Director, PMO

Manage and develop Project Managers within the LOB

Provide coaching on timeline management, scope control, and cross-functional coordination

Conduct performance reviews and development planning

Reinforce accountability and consistent execution standards

Ensure adoption of PMO standards, tools, and documentation practices

Audit project plans for compliance and qualityDrive continuous improvement of execution workflows

Partner with AMs to ensure alignment between scope and delivery plansCollaborate with Strategists to support execution feasibility

Work with WFM to align staffing with workload forecastsIdentify delivery risks early and implement corrective action plans

Support PMs in navigating complex client or scope challenges

Elevate high-impact risks to Director, PMO when necessary

Track LOB-level delivery KPIs (on-time delivery, utilization, margin impact, etc.)

Provide regular updates to Director, PMO on portfolio health

Support data-driven decision-making across the LOB

Required Skills & Experience

6–10+ years in project management within a services or agency environment

2+ years managing or mentoring project managers

Strong knowledge of project lifecycle management and governance frameworks

Experience working within task-based systems (e.g., Teamwork, Asana, Monday, etc.)

Strong risk management and prioritization skillsAbility to influence cross-functional stakeholders without direct authority

Strong written and verbal communication skills

Experience managing multiple concurrent projects in a fast-paced environment

Preferred Qualifications

Experience within marketing, digital, or professional services organizations

PMP or equivalent certification

Experience partnering closely with WFM or resource management functions

Experience operating within a centralized PMO model

Exposure to financial tracking or margin management within projects