Sr. Manager, Trade & Logistics

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

This is a senior level position that will lead the Global Transportation, Trade & Compliance team at Toast. This high performing leader will set the strategy for domestic and international transportation of hardware products with a focus on operational excellence while also preparing for changes to the business. This leader will also be tasked with continuously monitoring and apprising Hardware Supply Chain Operations leadership of potential risks in the global logistics landscape all the while implementing appropriate risk mitigation strategies. Finally, this person will provide subject matter expertise on cross-border transportation, imports, exports and ensure all Toast transportation activities are set up for scale and remain in compliance with Customs and local regulations in all of the regions Toast operates in today and will in the future.

About this roll* (Responsibilities)

Lead the end to end strategy through execution of Toast’s global transportation function
Build and own Toast’s Trade & Compliance program through collaboration with all necessary internal and external parties (i.e. advisory, counsels, brokers and forwarders)
Mentor and coach the logistics team on implementing best practices
Communicate, escalate and manage risks that are identified with international transportation
Be a key member of the team that identifies and selects vendors (i.e. carriers, forwarders, brokers etc..) to ensure that Toast has the required capacity to execute per the supply plan at optimal cost
Serve as a champion of Logistics IT systems, implementing and utilizing technology tools (i.e. AI, freight visibility and freight pay systems) while leveraging vendor systems as applicable to provide visibility to freight and freight spend
Support function leadership in managing the transportation budget, delivering the operation at forecast, while leading cost savings initiatives for year over year improvements
Collaborate with key internal stakeholders such as Commercial, Planning, Warehousing/3PL operations, Product, Engineering, IT, Finance, Accounting, as well as external partners to optimize the end to end Logistics flow of materials and data

Do you have the right ingredients*? (Requirements)

7+ years of direct experience with global freight transportation and trade compliance
In-depth understanding of cross border regulations and compliance requirements (Customs Broker license is a plus but not required)
Strong people management, organization and communication skills
Excellent analytical and continuous learning mindset with ability to present clearly and concisely
Proven ability to establish control of global transportation operations using appropriate tools/systems and KPIs/metrics (costs and on-time performance)
Demonstrated knowledge of implementing logistics systems, trade & compliance tools and working with IT teams to scale operations and/or enable new capabilities
Willingness to challenge the status quo by questioning existing practices, identifying barriers, and developing new and better ways to do things ensuring contin

The starting pay rate for this role is below. Please note that there is no range for this role; the rate listed below is the only rate. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$142,000—$227,000 USD

Zone B

$123,000—$197,000 USD

Zone C

$111,000—$178,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sr. Manager, Trade & Logistics

TLDR