Lead a post-sales technical team to ensure successful IoT deployments, optimizing processes while driving customer satisfaction and product improvements.
Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure—this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.
We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren’t satisfied until the solution is bulletproof.
Value tenacious ownership of outcomes: You don't settle for surface-level fixes. You dig into customer use cases, drive your team to find root causes, and stay committed until customer IoT devices are reliably online in production.
Crave genuine technical challenges: You're drawn to problems that keep critical IoT systems running. Complex connectivity issues across networks, devices, and protocols energize you, and you know how to develop the expertise needed to continuously solve them at scale.
Relentlessly pursue growth: IoT technology evolves rapidly, and so do we. You embrace new challenges, quickly master emerging protocols and configurations, share knowledge to elevate your team.
The Senior Manager of Solutions Engineering leads our post-sales technical team, responsible for ensuring new customers' IoT deployments successfully get online and stay connected throughout their entire lifecycle. This player-coach (30/70) role combines people leadership with operational and strategic excellence. You'll lead a team of Solutions Engineers while optimizing the processes, tools, and systems that enable the team to deliver exceptional customer support, while also maintaining hands-on involvement with customer deployments and serving as an escalation point for complex technical issues. You'll act as the critical link between customer needs and product development.
Team & Operations
Cross-Functional Partnership
You Might Be a Great Fit If You…
Role Compensation: $190,000 - $215,000
Hologram is a fun, upbeat, and remote-first team united by our mission to build a more connected future. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.
Competitive compensation: All employees receive equity with transparent salary and equity formulas across the team
Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave
Remote work support: $1,000 hiring bonus plus monthly taxable WFH stipend to help support your WFH needs ($250).
Financial security: Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year
We pride ourselves on celebrating everyone — Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.
If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [email protected].
Even if you don’t meet 100% of the above qualifications, please still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
Health Insurance
Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave.
Home Office Stipend
$1,000 hiring bonus plus monthly taxable WFH stipend to help support your WFH needs ($250).
Financial security benefits
Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year.
Hologram provides outage-proof cellular connectivity tailored for IoT devices, ensuring that businesses can launch, manage, and scale their operations with confidence. Serving over 5,000 customers globally, from startups to Fortune 500 companies, Hologram sets itself apart with a robust dashboard for real-time SIM management and the ability to seamlessly switch networks through innovative eUICC SIM technology.
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