Sr. Manager, Shared Services

About the role
At MyEyeDr., caring for our associates is foundational to delivering exceptional patient care. The Senior Manager, Shared Services plays a critical role in bringing this commitment to life by leading the team responsible for delivering consistent, accurate, and high-quality HR support across the organization.

This leader oversees day-to-day Shared Services operations while continuously strengthening the service delivery model to ensure processes are scalable, compliant, and aligned with MyEyeDr.’s values. The Senior Manager partners closely with HR Business Partners, Payroll, Legal, Clinical Operations, and Field Leadership to deliver a seamless, dependable associate experience throughout the full employee lifecycle.

This role reports to the Vice President, People Experience Enablement and is a hybrid position based out of MyEyeDr.’s Home Office in Vienna, VA or Raleigh, NC, with a minimum of two onsite days per week. 

You Will

• Provides leadership and oversight for daily HR Shared Services operations, ensuring consistent, high-quality service across associate inquiries, onboarding and offboarding, employment verifications, and HR data transactions.
• Owns Shared Services processes end to end, ensuring alignment with federal, state, and local compliance requirements, including wage and hour, I-9/E-Verify, recordkeeping, and internal policy standards.
• Establishes, maintains, and evolves clear standard operating procedures (SOPs) that drive operational excellence, consistency, and compliance at scale.
• Partners closely with Legal, HRIS, and Compliance to interpret regulatory changes and operationalize updates in a timely and effective manner.
• Leads continuous improvement efforts, identifying opportunities to streamline processes, reduce complexity, and enhance the overall associate experience.
• Oversees HR data governance and integrity, ensuring accurate employee records, strong audit controls, and alignment with system standards.
• Collaborates with Payroll and Finance to ensure accurate, timely processing of employee changes and compliance-related transactions.
• Serves as the senior escalation point for complex or sensitive associate matters, driving thoughtful, compliant, and timely resolution.
• Contributes to and supports cross-functional initiatives, including system enhancements, policy updates, acquisitions, and integrations.
• Develops and delivers training, documentation, and communications that enable managers and associates to effectively navigate Shared Services processes and compliance expectations.
• Monitors service performance and key metrics, identifying trends and implementing targeted improvements to strengthen service delivery.
• Ensures Shared Services operations consistently reflect MyEyeDr.’s mission, values, and commitment to a positive associate experience.
• Leads special projects and strategic initiatives as assigned.

About You

• 7+ years of progressive HR operations or shared services experience, including multi-state compliance and service delivery, with the ability to translate requirements into practical, day-to-day workflows.
• 3+ years of people leadership experience, with a strong focus on coaching, development, engagement, and performance management.
• Bachelor’s degree in Human Resources, Business Administration, or a related field required; advanced degree preferred.
• PHR, SPHR, SHRM-CP/SCP, and/or certifications in compliance, HR operations, or process improvement (e.g., Lean, Six Sigma) preferred.
• Demonstrated expertise in employment law, I-9/E-Verify, wage and hour, and recordkeeping requirements within high-growth, multi-location, or multi-state environments.
• Hands-on, advanced user of HR technology platforms (e.g., Ceridian Dayforce or Workday) with strong proficiency in Microsoft Excel and PowerPoint.
• Strong communicator and relationship-builder who establishes trust across all levels and partners effectively with cross-functional teams.
• Analytical, detail-oriented problem solver with a focus on root-cause analysis, continuous improvement, and scalable operational solutions.
• Ability to manage multiple priorities and maintain accuracy and discretion in a fast-paced, evolving environment.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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