Sr. Manager, Sales Operations (Hybrid Vancouver)

How You'll Make An Impact

The Boomi Sr. Manager works with Sales, Finance, and other departments within Boomi to provide pre-sales and/or post sales operational support. This role touches all aspects of the sales cycle, including order fulfillment, document delivery, customer/order issues, and process improvement. The individual will need to listen, collaborate, and communicate effectively with internal customers and cross-functional teams to address gaps in deal process, implement new solutions, drive improvement and deliver successfully against an aggressive set of standards. The ideal candidate has broad business skills and a commitment to customer and sales satisfaction.   This position will support the day-to-day execution of deal management, partnering with sales, legal and finance to
ensure that all transactions meet internal policies and operational guidelines. A successful individual is a person that has a proven work ethic that drives the desired results, is willing to roll up their sleeves and can think on their feet. They thrive in a fast-paced environment, always pushing to be the trusted advisor to the sales organization in their role and taking ownership at every level.

What You'll Do

Key Responsibilities:

• Leads Deal Desk Functions (including but not limited to the following):
  • Review Deal structures, both standard and non-standard, including alignment between opportunity, quote, and invoicing systems
  • Ensures deals meet all criteria prior to sending documentation to the sales organization, driven by SFDC and CPQ
  • Researches customer or order problems, and delivers solutions working cross-functionally to resolve
  • Develop internal processes that speed up the review of deals and ensure that all SLA’s are met or exceeded
  • Assists sales makers with new tool navigation and usage, including influencing sales behavior and capabilities
  • After working hours commitment required at month, quarter and year end period
• Acts as a manager for the team members designated to report to this role. The managerial responsibilities include the following:
  
  • Overview and oversight of the work performed by the team, ensuring proper training and service level objectives are achieved for all tasks and functions assigned to this team
  • Review workload across the teams on a daily basis, and realign schedules or responsibility to adjust according to time off or other resource gaps
  • Review time off requests for the entire team and communicate those to their direct manager
  • Conduct regular or ad-hoc quality reviews of the work performed by the team to identify additional training or coaching opportunities
  • Schedule and lead regular team meetings for training and enablement as well as discuss issues or challenges that the team needs support on
• Project Manages key strategic initiatives (including but not limited to) CPQ and SKU Rationalization efforts
• Other:
  
  • Cross training in other areas within the RevOps team which will include learning how to support channel/partner operations, compensation, business analytics, and other areas within the business
  • Supports sales analysis, reporting and special projects to enable change, support sales related initiatives and identifies process improvements to find continual ways to simplify and automate how we support our sales org

The Experience You Bring

Essential Qualifications:

• At least 5+ years’ experience in a Deal Desk, Deal Management, Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
• Multiple years using SalesForce CRM and CPQ is required. Deep experience of Microsoft Office Suite required, specifically Excel.
• Project or Program Management experience is essential for the ongoing change management efforts that affect this team
• Demonstrated ability to define, refine and implement sales processes, procedures and policies
• Strong financial, analytical and communication skills, including written, verbal and presentation skills
• Highly organized, strong problem-solving/troubleshooting skills, capable of multi-tasking in a fast-paced and high-stress environment, and excellent cross group collaboration skills
• Bachelor’s degree is required

Preferred Qualifications:

• Experience working within a high-growth, technology company would be highly beneficial
• Understanding of how the SaaS business model works

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation

Boomi is committed to fair and equitable compensation practices. Base compensation for this position ranges from $145k- $210k CAD annually + applicable commission or bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

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