ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

• Sets goals and objectives for team members for achievement of operational results•• Manages experienced professionals who exercise latitude and independence in assignments•• Influences others outside of their own job regarding policies, practices, and procedures•• Contributes to policy and strategy implementation for short-term results•• Leads and prioritizes the daily activities of the team•• Manages, mentors, and coaches to develop a collaborative and dynamic team•• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency•• Defines and drives IT quality assurance practices and procedures•• Reviews and analyzes discrepancies in service or performance and recommends updates for products or services•• Oversees test schedules and/or strategies in accordance with project scopes and delivery dates•• Reviews software documentation to ensure technical accuracy, compliance, and completeness and to mitigate risks•• Provides feedback and recommendations on software usability and functionality•• Identifies program deviance from standards and suggests modifications to ensure compliance•• Develops and specifies standards, methods, or procedures to determine product quality or release readiness•• Serves as advanced escalation point for complex reproducing, debugging, and isolating of software problems

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.

Sr Manager, Quality Engineering

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