Sr. Manager, IT Operations

The Senior Manager, IT Operations, is responsible for the end-to-end operational excellence of enterprise IT services. This role owns IT Service Management (ITSM) processes, operational governance, tooling, asset management, and the financial and vendor disciplines required to run a scalable, reliable IT organization. This leader ensures consistent, secure, and high-quality IT services across the company by establishing clear processes, driving accountability, and partnering closely with Infrastructure, Security, Engineering, and Business stakeholders. 

What you'll get to do:

• Own and operate the IT Service Management (ITSM) framework across the organization, including Incident, Request, Problem, Change, Vulnerability, Asset, and Knowledge Management 
• Lead incident response, escalation, root cause analysis, and post-incident reviews to ensure service stability and continuous improvement 
• Establish and enforce request intake, prioritization, SLAs, and fulfillment processes 
• Drive problem management practices to reduce repeat incidents and address systemic issues 
• Govern technology changes to minimize business risk and operational disruption 
• Partner with Security to manage vulnerability tracking, prioritization, remediation, and reporting 
• Own asset lifecycle management for hardware, software, and licenses, ensuring accuracy and compliance 
• Build and maintain operational documentation, runbooks, and self-service knowledge content 
• Define and enforce support processes and operational governance across all Technology teams 
• Establish service ownership, KPIs, SLAs, escalation paths, and operational reporting 
• Own Jira as the system of record for IT operations workflows, reporting, and automation 
• Drive consistency, adoption, and continuous improvement of operational tooling 
• Manage IT operations budgets, forecasting, and expense controls 
• Lead procurement activities for IT hardware, software, and services 
• Own vendor relationships, contract negotiations, renewals, and performance management 
• Oversee endpoint and device programs, including mobile phones, carriers, and lifecycle management 
• Ensure audit readiness, policy compliance, and operational risk management 
• Lead, mentor, and develop IT Operations team members 
• Act as a senior escalation point for operational issues impacting the business 
• Communicate operational health, risks, and priorities to executive and business stakeholders 

Who you are:

• 7+ years of progressive IT operations or IT service management experience 
• 3+ years in a people management or senior leadership role 
• Strong experience with ITSM disciplines (Incident, Problem, Change, Request) 
• Hands-on experience with Jira or comparable service management platforms 
• Proven experience managing budgets, vendors, and procurement 
• Strong operational mindset with a bias for structure, clarity, and accountability 
• ITIL certification (Foundation or higher), preferred 
• Experience in retail, distributed workforce, or high-growth environments 
• Familiarity with vulnerability management and security operations collaboration 
• Experience supporting global or multi-region organizations 

Our investment in you:

At Vuori, we’re proud to offer the following to our employees: 

• Health Insurance 
• Savings and Retirement Plan  
• Employee Assistance Program 
• Generous Vuori Discount & Industry Perks 
• Paid Time Off  
• Wellness & Fitness benefits  

The salary range for this role is $148,300 per year - $190,785 per year. This role is bonus eligible. 

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  

All your information will be kept confidential according to EEO guidelines.