Sr. Manager, Fleet Management & Performance

What we’re doing isn’t easy, but nothing worth doing ever is. 

Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As the Senior Manager – Fleet Management & Performance, you will own the systems, metrics, and cross-functional programs that drive operational excellence across our fleet. This leader will be responsible for fleet configuration governance, MaintainX oversight, performance analytics, and driving scalable improvements that directly impact customer experience and operational reliability.

This role sits at the intersection of hardware operations, software systems, data analytics, and field performance. You will define what “good” looks like for fleet health, ensure data integrity across fleet management platforms, and partner cross-functionally to mature our fleet operations into a highly reliable, insight-driven function.

Key Responsibilities

Fleet Systems Ownership & Governance

• Own and administer MaintainX and associated fleet management / configuration management systems.
• Establish system standards, data hygiene practices, asset hierarchies, and governance models.
• Ensure configuration control across hardware, firmware, and software fleet variants.

Fleet Performance Analytics

• Define, own, and continuously refine fleet performance KPIs (availability, MTBF, MTTR, utilization, failure rates, etc.).
• Build dashboards and reporting frameworks that provide real-time and trend-based insights.
• Track leading and lagging indicators impacting fleet reliability and customer experience.
• Partner with Data and Engineering teams to ensure data accuracy, accessibility, and quality.

Trend Analysis & Root Cause Identification

• Proactively analyze performance trends across sites, configurations, and environments.
• Identify systemic issues impacting uptime, reliability, and service delivery.
• Translate data insights into prioritized operational and engineering initiatives.
• Drive post-incident reviews with structured root cause documentation and corrective action tracking.

Leadership & Organizational Impact

• Build and mentor a high-performing fleet analytics and systems team.
• Create documentation, playbooks, and operational standards to support rapid scaling.
• Serve as the escalation point for fleet system integrity and performance data accuracy.
• Champion a culture of operational rigor, data-driven decision-making, and continuous improvement.

Basic Qualifications

• 7–10+ years of experience in fleet operations, robotics, autonomous systems, hardware operations, or complex distributed systems.
• Proven ownership of fleet management systems (e.g., MaintainX or equivalent CMMS/Fleet platforms).
• Experience leading metric definition, KPI governance, and performance analytics at scale.
• Strong background in configuration management and lifecycle governance.
• Experience building performance dashboards (Looker, Tableau, Power BI, or similar).
• Deep understanding of reliability metrics (MTBF, MTTR, availability modeling).
• Ability to synthesize large datasets into clear, executive-level insights.
• Experience managing and developing high-performing teams.
• Ability to influence across Engineering, Operations, and Product.
• Strong program management skills with a structured approach to scaling processes.
• Exceptional written and verbal communication skills.

Preferred Qualifications

• Experience in robotics, autonomous vehicles, or advanced hardware fleets.
• Background in reliability engineering or systems engineering.
• Familiarity with ISO, quality management systems, or safety-critical environments.
• Experience scaling fleet operations in fast-paced startups or growth-stage companies.