ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!
POSITION PURPOSE:
The Sr. Manager of Business Operations plays a critical role in safeguarding the firm’s operational resilience by managing and enhancing risk oversight across third‑party relationships, cybersecurity processes, incident response, and business continuity planning. This role ensures that the firm has robust, well‑documented, and actionable control frameworks that enable swift, coordinated response to operational risks and emerging threats.
In close partnership with Technology, Compliance, Internal Audit and key functional leaders, this individual will drive workflow improvements, develop high‑quality reporting for senior leadership, and strengthen firmwide operational disciplines. The Sr. Manager of Business Operations blends analytical rigor with strong judgment, attention to detail, and a deep understanding of risk and control environments to maintain accurate data, mature processes, and consistently excellent execution.
RESPONSIBILITIES
Third‑Party Risk Management
Manage end‑to‑end third‑party risk lifecycle, including onboarding assessments, due diligence reviews, monitoring, and offboarding processes.
Maintain vendor risk documentation and ensure timely updates to risk ratings, reports, and follow‑ups.
Incident Response
Participate in preparation, documentation, and execution of the Incident Response process, including coordination with technical, legal, and compliance stakeholders.
Maintain and enhance playbooks, procedures, communication templates, and post‑incident reporting.
Conduct analytics and root cause analysis to reduce the probability of future incidents. Assist in tracking and driving follow‑up actions post-incident.
Business Continuity & Resilience
Support the Business Continuity Program, including annual BCP testing, maintenance of business impact analyses, and stakeholder updates.
Consolidate and validate application, system, and business‑unit inputs to ensure accuracy of continuity planning.
Support company-wide BCP training by creating training materials and ongoing educational aids.
Support the execution of BCP plan in the event of a disaster. May need to be available after hours to ensure the timely restoration of business operations in accordance with established plans.
Cybersecurity
Support Cybersecurity program activities, including control monitoring, education, phishing campaign reporting, and cross‑functional coordination on remediation activities.
Process Optimization and Reporting
Continuously review and refine our workflows to enhance consistency, accuracy and efficiency. Proactively identify improvement opportunities and execute those opportunities.
Deliver high-quality, accurate, and insightful reporting—including dashboards, KPI tracking, incident summaries, and vendor risk metrics.
Maintain client-ready documentation of our operational risk controls, collaborate with the RFP team to respond to due diligence questionnaires and other inquiries.
Support internal/external audit and regulatory exams.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
Bachelor’s degree required (Business, Information Systems, Risk Management, or related field preferred).
5+ years of relevant experience in operational risk, cybersecurity, IT risk, compliance, or business operations.
Experience in real estate, asset management, financial services, or similar industries strongly preferred.
Advanced proficiency in Excel (index/match, pivot tables, advanced formulas, analytics).
Familiarity with risk frameworks (e.g., SOC 2, NIST, ITGC, SOX) is preferred
ABOUT YOU:
You are detail‑obsessed and produce accurate, polished deliverables—especially in data-heavy reporting.
You thrive in improving workflows, building structure, and reducing ambiguity.
You are an analytical thinker who uses data to drive decisions and highlight risks.
You communicate clearly, proactively, and professionally across all levels of the organization.
You enjoy working cross‑functionally and can manage multiple stakeholders and priorities.
You take ownership, anticipate risks, and consistently follow through.
WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:
• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!
Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. At CIM, base pay is one part of the total compensation package. This role is eligible for bonus pay in addition to base salary. The anticipated base salary range for the position in Los Angeles, CA is $115,000 - $155,000.
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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:
At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.
