➡️ Want to be the person who makes a new hire’s first day feel seamless and welcoming?
➡️ Curious about how HR, employee experience, and learning programs actually run behind the scenes?
➡️ Enjoy staying organized, juggling different tasks, and being the go-to person people rely on?
➡️ Looking for a role where you can learn fast, take on real responsibility, and grow your career in HR?
If this sounds like you, we’d love to hear from you.
Role Summary:
This is a great opportunity for someone early in their HR career who wants hands-on experience across People Ops and Learning & Development.
This role is a 12-month maternity leave cover contract, supporting the team during a temporary leave of absence.
As an HR & LMS Coordinator, you’ll support everything from onboarding new hires to helping manage our learning platform (Docebo). You’ll be involved in the day-to-day operations that keep the team running smoothly and play a real part in shaping employee experience in our Toronto office and across North America.
This is a 12-month contract role based in our Toronto office with a hybrid working setup where you would work in the office 3-4 days a week.
Who are we?
Patsnap is a global, Series E, unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using industry-leading, domain-specific AI to generate and validate ideas and bring innovative products to market faster, better, and cheaper. More than 12,000 R&D and IP teams worldwide use and trust Patsnap to innovate and commercialize new products.
We have a vibrant and diverse team with offices in Toronto, London, Shanghai, and Singapore. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
What You'll be Doing:
Act as the primary HR Business Partner for North America, supporting leaders across both Toronto and US-based teams
Own and manage employee relations cases end-to-end, including investigations, performance issues, terminations, and risk mitigation
Provide expert guidance on US and Canadian employment law, ensuring compliance and best practices across the region
Partner with leaders to drive performance management, employee engagement, and organizational effectiveness
Support and execute organizational changes, including restructures, workforce planning, and team design
Coach managers on people-related matters, including performance, development, and team dynamics
Strengthen and scale People Operations processes, ensuring consistency and a positive employee experience
Partner with Finance and leadership on headcount planning, workforce insights, and resource allocation
Collaborate with global HR counterparts across EMEA and APAC to align on processes and initiatives
Support and guide more junior team members or coordinators as needed across HR operations
About You:
Solid experience in HR/People roles, including significant experience as an HR Business Partner
Strong employee relations experience, with confidence managing complex and sensitive cases independently
Deep knowledge of US and Canadian employment law
Proven ability to operate both strategically and hands-on in a fast-paced, high-growth environment
Experience partnering with business leaders to drive performance, engagement, and organizational change
Strong problem-solving skills with the ability to navigate ambiguity and make sound decisions
Excellent communication and stakeholder management skills
Experience working in global or multi-region environments is preferred
Proactive, resilient, and comfortable taking ownership in a lean team environment
What You'll Love:
Unlimited vacation
2 volunteer days for community volunteering
Health and dental benefits for you and your dependents from day one
401K matching
Remote work environment + WFH stipend for your home office set-up
24/7 employee assistance program which provides access to virtual healthcare, therapy, financial and legal assistance, wellness counselling and resources for family support.
Our Values:
Integrity: We hold each other accountable for our actions
Leadership: We lead by example and inspire each other to reach for new heights
Openness: We are open and honest and share our ideas with care and consideration
Growth: We are lifelong learners who aspire to improve each day
Innovation: We seek out new ways to solve problems
Customer: Our customer is at the center of everything we do. Their success is our success
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
