Sr. Director Resident Engagement

Responsibilities

• Own the overall vision, strategy, and success of the Resident Engagement Platform as a scalable, modular engagement platform and core Tyler offering
• Position REP as Tyler’s digital front door across state, local, and multi-entity government clients
• Establish growth objectives, adoption targets, and long-term platform expansion strategy
• Identify and drive AI, automation, and analytics innovations that improve resident engagement and operational efficiency
• Partner with executive leadership on investment planning, prioritization, and long-term platform roadmap
• Influence pricing, packaging, commercialization, and go-to-market strategy

• Lead and develop a high-performing, cross-functional team across product management, UX, technical writing, and related disciplines
• Build organizational capability to scale the platform and support long-term growth
• Foster a culture of accountability, innovation, and customer-centered product development
• Provide coaching and mentorship to product and platform leaders
• Serve as executive sponsor for key platform initiatives and strategic client engagements

• Own and maintain a clear, outcome-driven roadmap aligned with Tyler’s strategic priorities and market needs
• Drive execution across teams to deliver high-quality platform capabilities on time and at scale
• Ensure strong alignment across Engineering, Product, Sales, and Client Success teams
• Balance platform expansion, module integration, and simplification to create a cohesive user experience
• Establish operational rigor, performance metrics, and reporting to measure platform success

• Engage directly with strategic clients to understand needs, validate strategy, and strengthen executive relationships
• Partner with Sales, Marketing, and Solutions teams to drive adoption, expansion, and revenue growth
• Monitor adoption, engagement, and client outcomes to inform product and business decisions
• Maintain deep awareness of GovTech trends, AI advancements, and citizen experience innovations
• Represent REP strategy and vision with internal and external stakeholders

• Collaborate with Tyler product and business unit leaders to enable seamless, unified resident experiences
• Advocate for platform-first thinking across Tyler’s product portfolio
• Align REP strategy with broader enterprise, state, and federal engagement initiatives
• Serve as a key leader in shaping Tyler’s long-term resident engagement vision

Qualifications

• 10+ years of experience in product management, platform leadership, or general management roles, including ownership of SaaS platforms or digital products
• 5+ years of leadership experience managing and scaling cross-functional teams
• Proven experience owning platform strategy, adoption, and business outcomes
• Strong experience in GovTech, public sector technology, or government-facing SaaS solutions
• Demonstrated success building and scaling modular, platform-based, or ecosystem products
• Experience driving AI, analytics, and data-driven platform capabilities
• Strong operational leadership with the ability to translate strategy into execution
• Executive-level communication skills with demonstrated ability to influence senior stakeholders
• Experience partnering across product, engineering, sales, and client success organizations

Preferred

• Experience serving in a VP/General Manager, Platform Leader, or senior product executive role
• Experience owning platform growth, commercialization, or P&L components
• Experience building resident engagement, digital front door, CRM, or citizen experience platforms
• Experience influencing pricing, packaging, and go-to-market strategy
• Experience supporting state, local, or multi-entity government environments
• Familiarity with Tyler Technologies’ ecosystem or comparable GovTech platforms
• MBA or equivalent business leadership experience