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Veeam Software

Sr. Director, Renewals & Customer Success - Enterprise (EMEA & APJ)

Remote

AI overview

Lead strategic initiatives for retention and growth across a diverse enterprise portfolio while cultivating a high-performance culture in a global market leader.

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

 

About the Role

The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West).  Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.

What You’ll Do

  • Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
  • Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
  • Leading the team to reach Account Growth Quotas (Renewal + Expansion)
  • Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings 
  • Creating win back plays for the Enterprise 
  • Providing structured insights and customer and market trends in the Enterprise 
  • Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
  • Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
  • Engage directly with customer C-Suite executives 
  • Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

What You’ll Bring

  • 10+ years' experience leading successful Renewals, Sales or Customer Success Teams  
  • Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
  • Strong business acumen and ability to navigate complex organizational structures.
  • Expertise in negotiation, stakeholder engagement, and change management.
  • Experience in SaaS or subscription-based business models preferred.

What You’ll Get 

  • 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Private medical, dental, and vision insurance with dependent enrolment
  • Life insurance with enhanced coverage and global 24/7 protection
  • Income protection after 26 weeks, covering a portion of salary
  • Defined contribution pension plan with employer match
  • Worldwide travel insurance for business and leisure, with option to enroll dependents
  • Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

 

#LI-AG2

 

 

 

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Perks & Benefits Extracted with AI

  • Health Insurance: Private medical, dental, and vision insurance with dependent enrolment
  • Learning and growth opportunities: Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
  • Employee Assistance Program: Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
  • Paid Time Off: 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Veeam Software

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.  The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

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