Sr Customer Success Specialist (AdCreative.ai), Paris

About Appier & AdCreative.ai

AdCreative.ai is now part of the Appier family!

Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is publicly listed on the Tokyo Stock Exchange.

AdCreative.ai combines cutting-edge proprietary and open-source AI technology to transform digital advertising. Based in Paris, our team of nearly 70 professionals spans the globe. Since launching in March 2022, we’ve achieved an ARR of $40M and continue to grow rapidly.

About the role

We’re looking for a Customer Success Specialist based in Paris who’s excited to help users succeed and take ownership in a global, fast-paced environment. You’ll join a passionate team, support users via chat and email, and ensure every customer gets maximum value from AdCreative.ai.

Responsibilities

• Deliver friendly, fast, and helpful support via chat and email
• Troubleshoot user issues and guide them through features
• Help customers get the best results and ROI with AdCreative.ai
• Track and prioritize customer feedback to improve the product
• Be the voice of the customer—collaborate with product and tech teams
• Contribute to our help center and internal documentation
• Join weekly team meetings, brainstorms, and knowledge sessions

About you

• Fluent in English (written and spoken)
• Excellent communication skills and a positive, proactive mindset
• Self-starter who works well independently and takes initiative
• Organized and detail-oriented
• A problem-solver who enjoys figuring things out

Nice to Haves

• Experience in customer-facing roles
• Familiarity with Intercom, Zendesk, or other CRMs
• An interest or background in marketing, SaaS, or design tools

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