Sr. Customer Service Representative

As a Senior Customer Service Representative, you'll take ownership of customer inquiries, expertly resolving complex issues and de-escalating situations to ensure a seamless experience. Your responsibilities include processing orders, managing returns, and collaborating with sales and credit departments to exceed customer expectations.

Responsibilities:

• Process customer orders

• Answer customer questions in regards to products, order time frames, delivery timeframes

• Process order changes when it is possible according to order procedures. 

• Process and provide status on RMA-Return Material Authorization

• Provides timely and accurate information to incoming customer order status and product knowledge requests

• Sets up new customer accounts

• Resolves complex customer issues and skillfully de-escalates situations before they require management intervention

• Works closely with credit department to resolve credit issues

• Provides timely feedback to the company regarding customer's concerns

• Partners with sales team to meet and exceed customer service expectations

• Performs data entry tasks to maintain customer information database

• Notify management team for Rush orders to provide customer timely realistic resolution to their needs

• Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system

• Completes assigned work from supervisor, Quotes , Orders, etc

• High School Diploma or equivalent required.  

• 8+ years Customer Service or related experience preferred.

• Excellent written, verbal and telephone communication skills.

• Strong data entry and organizational skills. Detailed oriented and good follow-up skills

• Able to effectively manage multiple priorities and issues.

• Excellent leadership and and strong project management skills

The hourly rate for this position is $23.37 - $31.15/ hour. 

The hiring [base salary / wage rate] range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative.  Avery Dennison reserves the right to modify this information at any time, subject to applicable law. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or [email protected] to discuss reasonable accommodations.