Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
The primary purpose of this role is to protect the financial integrity of the organization by removing and resolving all barriers that prevent our clients from remitting payment.
- Should have ability to handle high volume of incoming payments
- experience in Oracle R12 or Microsoft Dynamics 365 F&O
- should have experience in handling unapplied cash receipts
- experience in processing refunds to clients
- Should have the ability to collect and negotiate with the clients to keep the aged balances low and maintain the smooth cashflow.
- Negotiate and remediate complex client inquiries in order to maintain adequate cash receipts to foster the organizations financial goals.
- Engage cross operational teams to research and resolve client inquiries.
- Process settlements and amendments in a timely manner to prevent additional revenue and receivables exposure.
- Administer the Billing Disputes Queue as assigned. Investigate/analyze the client’s request/disputes in a timely manner. This might require interaction with clients.
- On a quarterly basis provide collectability analysis to support the bad debt calculations.
- Timely responses to urgent inquiries to ensure clients satisfaction and prevent escalations.
- Ability to clearly articulate contract language and billing to clients when clients have questions or dispute an invoice. Submits formal credit approvals to management when an invoice needs to be corrected/adjusted. Ensure the credit Authority Matrix is followed/adhered to.
- Ensure billing has been corrected appropriately and ensure credit / rebills are processed within the same month.
- Once Credit approval is obtained, ensure the credit is processed within the same month the approval was obtained.
- Keep Management aware / updated of all client escalations.
Academic and Professional Qualifications:
- Bachelor’s degree B.Com or MBA ( Finance) or equivalent of education and experience.
Experience:
- Previous Cash application , Billing disputes, collection related experience.
- Excellent interpersonal skills, problem solver and effective decision maker.
- Excellent written and communication skills.
- Ability to read, analyze and interpret contracts, reconciliations and other company documents.
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
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A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare. To learn more, visit www.alterahealth.com.
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