Sr. Accounting Policy & Process Manager

Position: Sr. Accounting Policy & Process Manager Location: US (Remote) Reports to: Chief Accounting Officer (CAO) About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Who You Are:  The Sr. Manager, Accounting Policy & Process is responsible for establishing policy governance, including formalizing and developing a framework and structure for reviewing policies and processes in view of changes in the external environment, internal organizational changes or changes in strategies while ensuring compliance with rules and regulations.  In addition, the Sr. Manager, Accounting Policy & Process will work with the accounting organization in identifying inefficiencies, assisting in implementing solutions, and streamlining accounting workflows to increase accuracy and productivity as well as taking on ad hoc projects as needed.  A successful candidate will be an experienced, proactive individual contributor who can effectively work across the organization at all levels possessing strong analytical, communication and leadership skills and has extensive experience at public companies and is a change agent.  What You’ll Be Doing:

Policy and Procedure Development:

Inventory all existing policy documents across the Finance organization, identifying owners for every policy.

Identify policy gaps and areas of improvements in existing policies and create a development roadmap to create all needed policies across the Finance organization.

Work with internal teams (like legal, HR, and IT) and external bodies to gather input and ensure policy alignment.

Ensure policies align with U.S. GAAP, legal requirements, organizational goals and other regulatory requirements.

Create a governance structure for all Finance policies, ensuring every policy is reviewed and updated at least annually.

Communicate policy updates to relevant stakeholders, create documentation and training materials, as needed, to help employees understand and follow policies and procedures.

Assist in the development of desktop procedures for certain roles within the accounting organization, assigning ownership to each documented desktop procedure and ensuring they are kept current as processes, controls and system evolve.

Process Improvement and Controls:

Partner with other departments to ensure accounting policies and processes are effective and efficient.

Work with the accounting organization to identify and drive process improvement and automation to increase efficiency and quality in accounting.

Support the management of internal controls and compliance, including SOX compliance.

Be a change agent and propose recommendations for changes and improvements to accounting policies, procedures and controls to meet business needs.

Support the Controllership on other ad hoc projects and requests as determined by management.

What You’ll Bring:

Bachelor's degree in Finance, Accounting, or a related field; CPA (or equivalent) preferred.

Extensive experience (typically 10+ years) in public company accounting functions within a global organization with a strong knowledge of SOX requirements.

Proven experience in working cross-functionally across the organization is essential.

Deep knowledge of accounting policies and processes with a continuous improvement mindset and the ability to both identify areas for improvement and the skills to execute by working with the impacted stakeholders.

Excellent communication, interpersonal, and strategic thinking skills.

Be a “hands on” individual contributor