Sports Science Account Manager

Your mission

Job Description
As an Account Manager at Output Sports, you will be responsible for nurturing and growing relationships across our community of end-users. Working within the sports-science team, you’ll guide users through onboarding, help them embed our technology into their workflows, and ensure they consistently achieve value from the Output platform.

A core focus of this role is understanding client needs deeply, recognising where Output can support them further, and helping them expand their use of our technology over time. You’ll work closely with internal teams to champion customer insights and maximise long-term account health. This is an excellent opportunity for someone with 1–2 years of account management experience (or similar customer-facing experience) and a degree in Sport Science (or related field) who wants to develop in a fast-growing sports-tech company. You’ll be based in our Dublin headquarters (NovaUCD).

Key Responsibilities
Account Ownership & Relationship Management

• Serve as the main point of contact for assigned accounts, developing strong, trust-based relationships.
• Support smooth onboarding and adoption through set-up calls, training sessions, and ongoing check-ins.
• Understand each user’s objectives and build tailored engagement plans that help them succeed with Output technology.
• Maintain accurate client notes, activity logs, and account status updates within HubSpot (experience preferred, but not required).
• Proactively monitor account usage and sentiment, identifying opportunities to strengthen engagement and retention.

Client Success, Growth & Value Expansion

• Guide clients toward best-practice usage and evolving workflows that maximise performance insights from the Output system.
• Spot natural opportunities where additional features, expanded access, or deeper platform adoption would meaningfully support user goals — and collaborate with internal teams to progress these conversations.
• Use a strategic and consultative approach to ensure accounts grow in a healthy, sustainable way over time.
• Help ensure the long-term success of each account by anticipating needs, reducing friction, and responding quickly to challenges.
• Contribute to the sports-science and product teams by sharing customer themes, emerging needs, and suggestions to improve the user experience.

Internal Collaboration & Continuous Improvement

• Work cross-functionally with Marketing, Tech, and Sales to ensure clients receive a cohesive, high-quality experience.
• Play an active role in refining onboarding processes, user resources, and internal workflows to enhance overall customer success.

Your profile

Requirements

• Bachelor’s degree in Sports Science, Strength & Conditioning, Exercise Science, Kinesiology, or related field.
• 1–2 years of account management, customer success, or client-facing experience in a tech, SaaS, sports, or performance-related environment (experience preferred, but not required).
• Strong communication and interpersonal skills, with the ability to engage confidently with practitioners and organisations.
• Organised and detail-oriented, comfortable managing multiple relationships and priorities simultaneously.
• Familiarity with CRM systems (HubSpot preferred) and an interest in developing strong account operations skills.
• A proactive, commercially-minded mindset — able to recognise opportunities for clients to deepen their use of Output’s platform.
• Ability to work independently within a collaborative team, contributing to a positive, solution-focused culture.
• A background or interest in sports performance and technology is an advantage.

Why us?

• Competitive salary aligned with experience.
• Join a passionate, highly collaborative team committed to shaping the future of sports technology.
• Expand your skills in account management, client strategy, and sports-tech implementation.
• Flexible working environment with opportunities to grow your career as Output continues to scale.
• Work in a culture that values curiosity, initiative, and continuous learning.