Sports Data Analyst Assistant

THE CHALLENGE:

• Handle queries from B2B clients in a fast and efficient manner, always aiming for the highest possible standard of service.
• Ensure queries are answered in a timely and consistent way.
• Build an in-depth understanding of our sports data products and of each team’s responsibilities within the Unit, knowing who does what and when to involve them.
• Escalate internal and external technical issues through the correct channels, tracking them throughout their life-cycle and keeping stakeholders informed.

YOUR PROFILE:

• Experience in a Support or Customer Service role preferred, ideally within the sports industry, or strong motivation to grow into this area.
• Solid understanding of the sports industry and key concepts (or a clear willingness to learn quickly).
• Excellent communication skills in English – both written and verbal – with the ability to explain complex topics clearly and professionally.
• Comfortable working under pressure in a fast-moving environment, prioritising tasks and taking action without delay.
• Flexibility to work on a shift basis, including weekends and occasionally night shits, in line with sports schedules.
• Confident using Microsoft Excel and Word; able to work with data, reports and internal tools.
• Proactive, curious and solution-oriented, with a strong sense of ownership for client queries and internal follow-ups.

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding. 

• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants. 

• Clearly pre-defined shift schedules with collaborative/inclusive planning. 

• Growth-focused work environment with flexibility. 

• Global Employee Assistance Programme. 

• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience). 

• Structured onboarding process program and online training videos. 

OUR RECRUITMENT PROCESS: 

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. 

• Final Interview (On-site): Meet with the Hiring Manager to dive into your skills, as also discuss team fit. 

• Finals Steps: Receive feedback and, if successful, an offer! 

At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!