Splunk Support Engineer

• Candidate will drive deployments of Splunk while working side by side with the customers to solve their unique problems across a variety of use cases
• Candidate will drive standardization of data collection across devices within the organization
• Develop and deploy unique collectors using scripts and collectors developed
• Collaborate across the entire organization to bring Splunk access to product and technical teams to get the right solution delivered and drive future innovation gathered from customer input
• Leverage previous experience, share best practice and create solutions to push user adoption and maximize the value of Splunk
• Design, Deploy, support and maintain Splunk cluster infrastructure in a highly available, geo-redundant configuration
• Standardized Splunk agent deployment, configuration and maintenance across a variety of platformsusing multiple configuration management systems
• Troubleshoot Splunk server and agent problems and issues
• Assist internal users of Splunk in designing and maintaining production-quality dashboards
• Participate as a Splunk escalation point for operations support
• Monitor the agent and server infrastructure for capacity planning and optimization
• Design core Systems performance and troubleshooting logs
• Support Splunk on Unix, Linux and Windows-based platforms

Basic Requirements: 

• 2-4 years of experience with data analysis, logging solutions, system and network monitoring, and technical consulting
• Ability to assess customer's situation, business needs, complex problems, and provide a solution forward
• Experience with both the Unix and Windows operating systems; comfortable on the command line interface
• Working knowledge or recent experience with scripting languages (i.e., Bash or Perl) or application development (JAVA, Python, .NET), relational databases, and analytical tools
• Ability to stop, collaborate and listen with technical and non-technical consumers from IT administrators to executive level stakeholders
• Self-motivated and self-educating, able to function independently as needed. Also, need to be able to collaborate with fellow Splunk engineers as well as customers.
• Ability to function independently and in a team is a MUST.
• Well organized with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities
• Demonstrable understanding of common enterprise applications (especially in the areas of security and finance)

Preferred: 

• Any Splunk Certification
• Previous training and hands on experience with Splunk
• Operational experience with any of the following areas: network engineering, Linux/Unix systems administration, Windows/Active Directory administration, network security, firewalls, NIDS, NIPS, web proxy solutions, email security, systems security (HIPS/HIDS), security analyst, storage, virtualization, mail servers, data modeling and pivot tables
• Experience with Virtualization technologies
• Experience in one of the following programming languages: Java, C++, Python, Ruby, Perl
• Experience with Regular Expressions (REGEX)
• Previous experience with a software configuration management system (subversion, git, hub, cvs, chef, puppet, SCCM, etc.)
• Microsoft, Linux or networking certifications

Desirable: 

• Strong oral and written communication skills: including documentation
• Ability to work collaboratively and lead within Splunk analytics team; ability to work independently as well
• Ability to handle multiple tasks concurrently
• Strong interpersonal and leadership skills
• Good in interaction with business and technology
• Ability to work with customer stakeholders and define their needs and translate those needs into Splunk queries and dashboards

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD& D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.