Specialty Pharmacy - Delivery Clerk

Job Purpose:

The successful candidate will prepare orders for delivery to clinics and patients' home containing medications that require temperature sensitive packaging and special handling with the utmost attention to detail. They will collaborate and communicate with liaisons, pharmacy staff, and common carrier to ensure packages are delivered as promised.

Additional role context:
This role plays a critical part in patient care continuity by ensuring specialty and clinic-administered medications are prepared, packaged, and delivered accurately and on time. It is well-suited for detail-oriented professionals who take pride in precision, accountability, and contributing to a high-performing pharmacy or healthcare operations team.

Job Duties:

Verify Rx order matches listed medication on delivery ticket
Ring Rxs through POS and charge appropriate payment method
Package orders using appropriate supplies
Enter shipping information in UPS WorldShip and Dynamex with attention to detail
Track packages to confirm delivery
Investigate and communicate with staff regarding delivery issues
Obtain clarification and give feedback on incomplete delivery slips
Organize packages based on delivery type
Deliver clinic administer medication to other on-site pharmacies

Additional responsibilities include:

• Ensure medications requiring cold-chain or temperature-controlled handling are packaged according to established guidelines and regulatory standards.
• Coordinate closely with pharmacy staff, clinic liaisons, and logistics partners to prioritize time-sensitive deliveries.
• Proactively monitor shipment status and intervene quickly to resolve delays, misroutes, or delivery exceptions.
• Maintain accurate records related to shipping, tracking, and delivery confirmation.
• Support daily workflow efficiency by organizing shipments by delivery method, urgency, and destination.
• Uphold patient safety, data privacy, and confidentiality in all aspects of order handling and communication.
• Contribute to a culture of quality, accuracy, and accountability within pharmacy operations.

Experience / Education:

High School diploma
Willingness to learn
Strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must
Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Preferred attributes that will help candidates excel:

• Experience in healthcare, pharmacy operations, medical logistics, or shipping and fulfillment environments.
• Familiarity with courier platforms, shipping systems, or ERP tools used in medical or pharmaceutical distribution.
• Proven ability to manage multiple priorities while maintaining accuracy in a fast-paced, deadline-driven setting.
• Demonstrated commitment to reliability, professionalism, and patient-centered service.

Why This Role Matters:

This position directly supports patient access to critical medications and enables clinics and care teams to deliver timely treatment. Team members in this role are trusted with sensitive materials, precise processes, and meaningful responsibility — making it a strong opportunity for candidates seeking stability, growth, and purpose within healthcare operations.

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $18.00 per hour to $20.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.