About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

The Opportunity:

We’re seeking a Specialist I, New Client Booking who is passionate about expanding access to mental healthcare. In this role, you’ll handle warm, inbound phone leads from prospective clients, thoughtfully matching them with a Grow provider who best meets their mental health needs. As the first point of contact, you’ll play a pivotal role in guiding clients through the booking process, following up as needed to secure appointments and ensure a seamless experience.

Ideal candidates are motivated self-starters who excel in a balance of structure and autonomy. With flexibility to structure your day, you’ll be responsible for independently managing time, proactively engaging clients, and meeting booking goals. This role is perfect for someone who enjoys setting and exceeding personal targets, values accountability, and is eager to make a real difference in mental healthcare. You’ll be part of a remote team of 6-8 teammates, reporting directly to our New Client Bookings Manager.

What You’ll Be Doing:

Handle inbound calls from prospective clients, assess their needs, and match them with the most suitable Grow provider for their mental health goals
Guide clients through the booking process, providing clear information, addressing questions, and following up as needed to confirm appointments
Maintain detailed and accurate records of client interactions and booking outcomes in Intercom and Zoom to support seamless communication and data tracking
Proactively manage daily tasks to meet or exceed individual booking and conversion targets, optimizing call strategies based on real-time results
Collaborate with the New Client Bookings team to share insights, refine workflows, and support continuous improvement in the client booking experience

You’ll Be a Good Fit If:

2+ years of experience in sales or call center client support (healthcare experience preferred)
Proven ability to manage and convert a high volume of inbound leads or client inquiries in a fast-paced environment
You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
You’re comfortable overcoming objections and helping clients find alternative solutions
You love problem solving; you’re naturally curious, especially about technology
You are successful working independently and remotely, and adapt well to changing priorities and customer needs
You are available and able to work 9am-6pm PST / 12pm-9pm EST
You thrive working at a dynamic startup, and you are excited about contributing to our startup’s growth
Bonus points if you have a track record of at least one year of successful customer-facing professional experience

Role Details:

Employment Type: Full Time, Non-Exempt
Base Compensation: The base compensation range for this position is $21.63 - $24.04 USD per hour. This position will also include monthly variable commission ($1500 at performance goal).
This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

Full Time Employee Benefits:

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at [email protected]. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

Specialist I, New Client Booking

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Perks & Benefits Extracted with AI