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PhonePe

Specialist, HR Digitalisation

Bengaluru , India
On-site

AI overview

Manage HR systems and support operations, ensuring effective configuration and integration while coaching team members and interfacing with vendors.

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

 

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Responsibilities of Specialist - HR Digitalization

  • HR Systems domain -- IT project mode and systems operations mode based on need: Gather business change requirements/enhancements; raise configuration change requests; ensure configuration changes; change control process, testing and roll-out; maintain system documentation.
  • Learn-as-per-need, Coach team members on techno-functional aspects, provide end user support and training
  • Periodic system updates and validations as required across Development/Test;
    Preview/Stage and Production environments
  • Interface with the software/services vendor’s Customer Success/Technical Support team for select change requests, issue resolution and keeping track of system updates
  • Maintain organization masters and proactively manage system-wide impact of changes
  • System-related issues categorization, prioritization, tracking and timely closure through Employee Helpdesk
  • Troubleshooting and carrying out independent Root-Cause Analysis (RCA)
  • Interface with auditors: IT Application Controls and IT Governance

  1. System Administration (Primary) – Core System of Records (SAP SuccessFactors) : Module scope within SAP Cloud Platform (SCP) and  SAP SuccessFactors: Employee Central, Onboarding2.0
    B. System Administration (Secondary) – Systems Adjacent to SAP SuccessFactors : System administration, maintenance and enhancement of niche systems: Applicant Tracking System (Greenhouse), SAP BTP and HANA Database

Desired Qualifications and Skills:

  • B.Tech with 6-8 years of experience, ideally in Comp. Sci. / IT / Electronics /
    Communication (Techno-functional mindset is mandatory; MBA is optional)
  • Good understanding of HR Information Systems, their implementation and support
  • Technical expertise in managing integrations between systems
  • Sound knowledge of SAP CPI / SAP Cloud Integration 
  • Strong interpersonal and communication skills including documentation
  • Problem-solving/Trouble-shooting: Active identification, participation and resolution
  • Disciplined execution and tracking of tasks
  • Good knowledge of MS Office / Google Suite

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

 

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news

Perks & Benefits Extracted with AI

  • Health Insurance: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy
  • Paid Parental Leave: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
PhonePe
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