Position Summary
In this role the individual will serve as consultant and point of contact for Fleet Management activities. This role develops, recommends, and delivers fleet solutions that optimize owning and operating costs, drive technology adoption, and grow market share (PINS and POPS) for MacAllister Machinery. The Specialist tracks, monitors, and prioritizes component rebuilds and replacements, collaborates across departments for efficient turnaround, and supports telematics, data collection, and CVA strategies. A key aspect of this role is providing training and technical support for digital applications and devices, ensuring customers and internal teams maximize the value of CAT technology and MacAllister support.
Position Duties/Responsibilities
Primary Responsibilities:
- Execute MacAllister’s fleet management strategy, working with Product Support and Sales teams to ensure accurate lifecycle targets, component histories, and SOS fluid analysis for customers.
- Maintain and grow the forecasting module focus on annual budgeting for internal and external use, leverage the ability to demonstrate the value of MacAllister Service and Caterpillar Parts in all equipment applications and conditions.
- Deliver training to customers and internal teams on VisionLink and other CAT digital applications, including advising on the selection and deployment of Product Link devices tailored to specific customer applications and operational needs, to ensure effective use and adoption.
- Think strategically, educating customers, serving as a consultant and strategizing the best Fleet Management approach by promoting MacAllister’s Fleet Management options.
- Assists with component and individual parts inventory management to ensure parts availability when needed based on forecasted recommendations.
- Advises the customer on all their fleet management issues; offering strategic solutions that provide maximum success and revenue for both MacAllister and the customer.
- Utilize telematics and equipment health reports to recommend essential maintenance, prevent costly repairs, and support continuous operation in distributed generation, data centers, and other high-demand environments.
- Build strong relationships with customers, investing in understanding their workflow and challenges, and delivering measurable value through technology and service excellence.
- Monitors and ensures compliance with all safety policies, procedures, guidelines, and laws as they pertain to staff and customers within the department premises.
- Interface with other MacAllister sales and service personnel in a team-based approach, supporting business development resources and expanding dedicated coverage for new and existing customers.
- Invest in personal and team upskilling to stay ahead of technology trends, drive utilization, and ensure customer success in a rapidly changing energy market.
Supervisory Responsibilities:
- No formal responsibility for supervising others
Position Requirements
Required:
- High School Diploma or GED equivalent
- Associate’s degree, technical school certification, or equivalent hands-on experience in a related field
- 4 years or more of experience with Caterpillar equipment; Sales and/or Service with focus on digital technology offerings
Preferred:
- Bachelor’s Degree preferred.
- 2 years of experience in Fleet Management, with a focus on Power Generation or Heavy equipment.
- Mechanical aptitude and ability to discuss components and capabilities with customers.
- Six Sigma training (Green Belt).
Knowledge, Skills, and Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communication skills, including verbal, written, listening and non-verbal skills.
- Strong leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments.
- Strong multitasking abilities, detail orientated and s.elf-motivated.
- Strong computer skills experience with MS Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister systems (ET, ECA, VL, and OBS).
- Strong problem-solving skills and interpreting SOS, SIS, TMI and PSR’s.
- Excellent customer service skills with a solid understanding of price, quality, and turnaround; practicing and maintaining mutual expectations with customers on all three.
- Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
- Strong analytical skills demonstrating ability to conduct research, analyze data, efficiently solve problems, creative thinking, and critical thinking.
Other Requirements of Position
- Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far-reaching implications.
- Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist.
- If an error is made while in this position, it will require some effort to identify and a moderate effect on the company.
- Frequently communicates with coworkers, customers, vendors, and management.
The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
