Specialist, Business Process Outsourcing

About the Role

The BPO Administrator is a key operations partner supporting Xometry’s global outsourcing (BPO) ecosystem.
This role ensures the smooth functioning of all BPO processes — from maintaining accurate documentation to coordinating onboarding workflows and collaborating with internal teams.

It is a position for someone who can keep order across multiple parallel processes, maintain precise documentation, communicate quickly and clearly, and work effectively with data.

Key Responsibilities

1. Administrative & Compliance Support

• Maintain & track all BPO-related documents:
  Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, onboarding/offboarding forms.

• Coordinate document flow between Legal, Finance, HR, IT, and vendors.

• Ensure timely updates in Confluence, Jira, Google Sheets, internal databases.

• Validate that all required documentation is completed before onboarding or contract renewal.

2. Business Support & Request Management

• Act as first point of contact for internal BPO requests.

• Review & validate incoming submissions (FTE count, start dates, time zone needs, skill requirements).

• Route requests to Finance, Procurement, Legal & HR, ensuring approval flow.

• Maintain transparent communication with requesters and vendors on progress.

3. Operational Coordination

• Support end-to-end onboarding/offboarding of BPO employees with IT & HR.

• Maintain accurate records: vendor performance, milestones, billing cycles.

• Assist in preparing reports on headcount, budget utilization, vendor KPIs.

Requirements

Required

• Bachelor’s degree in Business Administration, Operations, or a related field.

• 2+ years of experience in:

  • administrative operations

  • vendor management

  • shared services

• Excellent organizational and communication skills.

• High attention to detail & accuracy.

• Ability to manage multiple simultaneous requests.

• Proficiency in Excel/Google Sheets, Confluence, Jira.

• Experience working with international teams.

Preferred

• Experience in outsourcing, BPO, or contract administration.

Personal Qualities

• Ownership: Takes initiative and completes tasks independently.

• Collaboration: Works smoothly with cross-functional teams.

• Process Thinking: Understands workflows and can document them.

• Customer Orientation: Provides clear, professional communication.

• Discretion: Handles confidential information responsibly.