Spanish Speaking Customer Support for Mobile Banking Services Department

Patrique Mercier Recruitment PT is excited to announce a fantastic opportunity for a Spanish Speaking Customer Support representative for the Mobile Banking Services Department. We firmly believe in our motto, 'With a new dawn comes your Next Job!', and we are dedicated to connecting skilled professionals with rewarding roles across various sectors. In this pivotal position, you will assist Spanish-speaking customers with their mobile banking inquiries and issues, providing support that enhances their overall experience. If you are passionate about technology, finance, and excellent customer service, we encourage you to apply!

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients related to mobile banking services.
• Assist customers with inquiries regarding account management, transactions, and mobile app functionality.
• Resolve customer complaints and troubleshoot issues related to mobile banking effectively.
• Document customer interactions accurately, maintaining clear records for future reference.
• Collaborate with technical teams to address complex customer issues and ensure timely resolutions.
• Stay informed about mobile banking services, updates, and best practices to provide informed assistance.
• Promote a positive banking experience by fostering trust and transparency with customers.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, particularly in banking, finance, or technology sectors is preferred.
• Excellent communication skills and a commitment to enhancing customer satisfaction.
• Ability to approach problems with a positive attitude and strong problem-solving skills.
• Familiarity with mobile banking apps and basic financial services is a plus.
• Strong attention to detail and organizational skills.
• A genuine desire to help customers and a proactive approach to customer support.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors