Spanish speaking Customer Service roles in Sofia Bulgaria - Relocation package

Patrique Mercier Recruitment ES is excited to offer a unique opportunity for Spanish-speaking individuals to join a vibrant customer service team in Sofia, Bulgaria. This role includes a comprehensive relocation package, making it ideal for those looking to advance their careers while experiencing the rich culture and dynamic lifestyle of Bulgaria's capital city. In this position, you will assist Spanish-speaking customers with their inquiries, providing top-notch support and ensuring they have a fantastic experience. Join us in this innovative environment where your skills will be valued and you can thrive professionally!

Responsibilities

• Provide exceptional customer service support to Spanish-speaking clients via various channels.
• Address inquires and resolve issues efficiently to enhance customer satisfaction.
• Maintain a friendly and professional demeanor during all interactions.
• Accurately document customer interactions and feedback in the company’s CRM system.
• Collaborate effectively with team members to meet service goals and foster a positive team spirit.
• Engage in ongoing training to improve service excellence and product knowledge.

Requirements

• Fluency in Spanish (spoken and written) is required.
• Excellent communication skills and a strong customer service focus.
• Previous experience in customer service or a related role is preferred.
• Ability to thrive in a fast-paced, multicultural environment.
• Strong problem-solving skills and keen attention to detail.
• Comfortable with technology and eager to learn new systems.
• Willingness to relocate to Sofia, Bulgaria and embrace the local culture.
• In possession of EU passport.

Benefits

• Private Health Insurance
• Training & Career Development
• Additional Performance Bonuses
• 150 euros towards your flight
• Active account manager regarding relocation
• Indefinite contract