Spanish Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for Spanish Speaking Customer Service representatives in the Online Streaming Service Department. As a leading agency specializing in connecting multilingual candidates with top-tier companies, we are dedicated to matching your talents with positions that ignite your passion. This role involves assisting customers in navigating the exciting world of online streaming, ensuring they have a seamless experience while enjoying their favorite content. You will become a vital part of a team committed to delivering exceptional service to Spanish-speaking clients. Join us at Patrique Mercier Recruitment and embark on a rewarding career with a cutting-edge streaming platform!

Responsibilities

• Provide outstanding customer support to Spanish-speaking users through various channels, including phone, email, and live chat.
• Assist clients with inquiries related to subscriptions, troubleshooting, and general support issues.
• Document customer interactions accurately for internal tracking and improvement purposes.
• Identify and escalate any issues that require additional support or attention.
• Stay updated on product features, promotions, and changes within the streaming platform to better assist customers.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.

Requirements

• Fluency in Spanish and English (both spoken and written).
• Experience in customer service or related fields is preferred.
• Strong communication and interpersonal skills.
• Ability to work well in a fast-paced, dynamic environment.
• Proficient in the use of customer service software and tools.
• Problem-solving skills with a focus on a positive customer experience.
• Willingness to embrace new challenges in a rapidly evolving industry.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )