Spaceport Experience Coordinator

SPACEPORT EXPERIENCE COORDINATOR

The Spaceport Experience Coordinator supports the planning and execution of employee programming, events, onsite services, and special initiatives that enhance daily life at Starbase. This role manages vendor logistics, prepares internal communications, assists with onboarding new residents, and plays a lead role in tour and guest support. The Coordinator is at the center of operations for employee experience and is essential to ensuring day-to-day offerings run smoothly and meet the SpaceX standard. The ideal candidate is highly organized, communicative, and capable of managing multiple tasks in a fast-moving environment. They take ownership of logistics and follow-through, thrive on problem-solving, and are passionate about creating seamless experiences for both employees and guests.

RESPONSIBILITIES:

• Coordinate logistics for experience events and programming, including timelines, run-of-show, vendor support, RSVPs, and onsite execution
• Serve as a lead support for school, VIP, and internal tours, ensuring prep materials, handoffs, and tour logistics are complete and aligned
• Manage resident orientation flow, assisting with welcome materials, amenity walkthroughs, and service introductions
• Oversee scheduling, coordination, and communication for onsite service vendors (e.g. massage therapists, barbers, dog groomers)
• Assist with weekly updates to internal calendars and communication platforms, including announcements and service reminders
• Track and submit vendor invoices, purchase orders, and related expense documentation
• Collaborate with technicians and specialists to prep event materials and ensure all programs are properly staged and supported
• Partner cross-functionally with facilities, culinary, housekeeping, hospitality, and onsite leadership to align execution
• Help collect feedback and observations to inform program improvements and planning

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 1+ years of experience in hospitality, event coordination, operations, or employee engagement

PREFERRED SKILLS AND EXPERIENCE:

• Strong multitasking and time management skills
• Experience coordinating events, vendors, or guest-facing programs
• Clear and professional written and verbal communication
• Proficiency with Microsoft Office, Google Drive, or tools like Asana
• Service-oriented with a proactive and collaborative work style
• Organized, reliable, and comfortable working with shifting priorities

ADDITIONAL REQUIREMENTS:

• Ability to lift up to 25 lbs unassisted
• Ability to stand, walk, and move across a large site for extended periods
• Must be available for evenings, weekends, and overtime as needed
• Occasional travel required to support offsite experience programs or operations