Solutions Manager - 13629

Who are we? 

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

“Hustle Mode ON” is the motto we live by. 

• Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.

• With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.

• Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020

• Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023

• Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights
  
  

About the role:

As a Manager - Solutions, you will oversee a team of Solutions Engineers and take a strategic role in guiding our customers through the onboarding, implementation, and adoption of diverse use cases of Whatfix implementation. You will use your expertise across various applications and systems to ensure the Whatfix platform is seamlessly integrated into our customers' application landscapes and is delivering to their needs and requirements.

Responsibilities:

• Manage and mentor a team of Solutions Engineers to ensure the successful onboarding and implementation of customers onto the Whatfix platform.
• Manage resource allocation for the team and ensure the successful execution of all projects, meeting quality and timeline benchmarks.
• Collaborate with internal teams, including Customer Success, PM, Engineering, and Product, to ensure alignment and coordination on customer projects.
• Drive continuous process improvements, developing best practices for solution engineering, product and implementation.
• Act as an escalation point for complex technical issues, coordinating with internal teams and customers to provide effective solutions within SLA.
• Monitor team performance against metrics and KPIs, taking corrective actions as needed to ensure targets are met.
• Facilitate knowledge sharing and foster a culture of learning within the team.
• Conduct performance evaluations, manage any performance issues, and handle team member compensation and promotions.
• Participate in hiring activities to grow the team as needed, including interviewing, selecting, and onboarding new team members.

Requirements:

• Bachelor's or Professional degree in a relevant field.
• Proven experience in a management role within Software/SaaS Implementation, Solutions Engineering, or Solutions Consulting, ideally in a fast-paced, dynamic environment.
• 8-12 years of relevant experience in Customer Onboarding/Implementation/Solutions/Professional Services.
• Strong presentation, verbal, and written communication skills.
• Proficiency in JavaScript, CSS, and HTML.
• Familiarity with Enterprise Applications such as Salesforce, MS Dynamics, SAP, Oracle is a plus.
• Ability to travel to client locations as required.
• Excellent problem-solving abilities and a customer-centric approach.

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it.

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

If you're excited by the idea of seeing yourself in this role at Whatfix, please apply with your CV. We look forward to learning more about you!