WebEngage
Solutions Engineer
TLDR
Serve as the technical bridge between customer needs and WebEngage's platform capabilities, ensuring tailored solutions that drive business impact through product demonstrations and documentation.
Location: Riyadh/Dubai
Region: MENA
Reports to: Head of Pre-Sales, EMEA
About Us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.
Learn more about us at www.webengage.com
About the Role:
As a Solutions Engineer, you’ll serve as the technical bridge between customer needs and WebEngage’s platform capabilities. You will collaborate closely with
Sales, Business Development, Marketing, and Product teams to understand customer requirements, design tailored solutions, and demonstrate how
WebEngage drives business impact.
This role demands a strong mix of technical expertise, consultative problem solving, and storytelling, with the ability to engage confidently across technical,
marketing, and executive audiences.
Key Responsibilities:
- Lead technical discovery and solutioning sessions with prospects to understand business challenges and align them with WebEngage’s platform capabilities.
- Deliver impactful product demonstrations and presentations tailored to both technical and business stakeholders.
- Execute Proofs of Concept (POCs) to validate integration, performance, and measurable outcomes.
- Respond to RFPs/RFIs and prepare detailed technical and functional documentation in collaboration with Product and Engineering teams.
- Collaborate across departments — Business Development, Marketing, and Market Research — to identify, qualify, and support the creation of Target Account Lists (TALs).
- Engage effectively with IT, marketing, and business teams to align on solution architecture, data flows, and implementation strategy.
- Support Sales and Partner Enablement by developing demo assets, training sessions, and knowledge resources to accelerate deal cycles.
- Provide structured feedback to internal teams on customer needs, product improvements, and competitive insights.
- Contribute to go-to-market initiatives such as events, webinars, and regional workshops as a technical expert and brand advocate.
Requirements:
- Fluency in Arabic and English (spoken and written) is mandatory.
- 5+ years of experience in Pre-Sales, Solutions Engineering, or Technical Consulting, preferably in SaaS, MarTech, CDP, or Analytics.
- Strong understanding of Customer Data Platforms (CDPs), data architecture, and integration frameworks (APIs, SDKs, data pipelines).
- Basic knowledge of AI concepts, including Large Language Models (LLMs), predictive analytics, and basic data science principles.
- Ability to translate technical capabilities into business value and communicate effectively with technical and executive stakeholders.
- Hands-on familiarity with marketing automation, analytics, and CRM ecosystems.
- Experience with cloud platforms, data integration, and web/mobile SDKs.
- Excellent presentation, communication, and documentation skills.
- Strong problem-solving abilities and a collaborative, cross-functional mindset.
- Bachelor’s degree in Computer Science, Engineering, or related technical field.
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.
Benefits
Health Insurance
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Macbook for Engagers
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
WebEngage is a customer data platform and marketing automation suite designed to streamline user engagement and retention for consumer tech enterprises and SMBs. Our product empowers brands to execute hyper-personalized engagement campaigns across various channels, unifying and analyzing customer data to drive revenue from both existing and anonymous users.
- Founded
- Founded 2011
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
Solutions Engineer