Solutions Engineer

We are seeking a highly skilled and motivatedSolutions Engineer to partner with prospective customers and  existing customers on scoping, design, pilots, and deployments for technical physical security and video analytics. As a pivotal member of our team, you will translate customer needs into clear technical plans, lead on-site execution with integrators and IT teams, and ensure deployments are reliable, documented, and easy to operate. The successful candidate blends hands-on field expertise with strong communication, project leadership, and a customer-first mindset. Key Responsibilities

Lead customer discovery to understand goals, constraints, and site conditions; translate requirements into clear deployment plans and success criteria

Design and validate physical security and video analytics solutions, including camera coverage, placement guidance, and system architecture aligned to customer environments

Create and maintain accurate facility and camera maps using CAD tools (e.g., AutoCAD, Revit), covering floors, zones, key infrastructure, and naming conventions

Install, configure, and maintain edge compute and supporting equipment in IDFs or network closets, following best practices and vendor guidance

Plan, install, terminate, and test low-voltage cabling (Ethernet, fiber, and related infrastructure) to ensure reliable connectivity

Organize and manage racks and enclosures with clean cable management, labeling, and documentation to simplify operations and troubleshooting

Perform end-to-end technical validation (streams, detections, alerts, integrations, and network health); troubleshoot issues and drive rapid resolution

Coordinate with customer IT, security, and facilities teams on network requirements, firewall rules, DNS/NTP, and access needed for smooth go-lives

Work with external vendors and integrators to schedule site work, verify workmanship, and ensure deliverables meet requirements and timelines

Capture field data from drawings, surveys, and site walks; maintain accurate records that reflect real-world conditions and installed state

Build and maintain customer-facing documentation as the single source of truth, including maps, BOMs, as-builts, installation notes, configurations, and training guides

Establish and execute QA/QC checks to ensure deployments meet standards, are consistent across sites, and are operationally ready

Serve as technical lead during pilots and early deployments, providing on-site support, go-live readiness, and post-go-live stabilization

Deliver clear, practical end-user training for operators and administrators, covering workflows, roles, and escalation paths

Partner with Sales and Customer Success on demos, technical deep dives, RFP responses, and solution proposals that accurately reflect delivery capabilities

Provide regular project updates, risks, and next steps to internal and customer stakeholders; recommend continuous improvements based on field learnings

Stay current on relevant standards, regulations, and deployment best practices to ensure compliant, customer-ready solutions

Required Qualifications

Bachelor’s degree in a relevant field (e.g., Security Management, Engineering, Information Technology) or equivalent practical experience

5+ years of experience delivering customer-facing technical deployments, ideally involving physical security systems, video, networking, or edge compute

Strong understanding of security technology ecosystems, including video surveillance, access control, intrusion detection, and common third-party integrations

Ability to interpret architectural and engineering drawings and create or update accurate CAD designs using tools such as AutoCAD or Revit

Demonstrated project management and prioritization skills, with a track record of delivering pilots and deployments on time and within scope

Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences

Comfort leading meetings, site walks, and on-site coordination with customers, integrators, and internal teams

Strong attention to detail, with disciplined documentation, reporting, and quality control practices

Willingness and ability to travel as needed for customer deployments, pilots, and operational support

Preferred Qualifications

Professional certifications such as Certified Security Project Manager (CSPM), PSP, CPP, or relevant network/IT certifications

Familiarity with security industry standards and codes (e.g., UL, NFPA, ASIS International) and experience with common VMS platforms and camera manufacturers