🚀 Join Sanction Scanner as a Solutions Engineer
At Sanction Scanner – 2x Deloitte EMEA Winner & 3x Deloitte Fast 50 Winner – we help financial institutions in 70+ countries fight financial crime with our cutting-edge compliance solutions. We’re looking for a Solutions Engineer who will play a hybrid role between our customers and product team — ensuring smooth onboarding, resolving technical challenges, and championing customer success.
🌟 Why You'll Love Working with Us
- Impactful Role: Work directly with customers to ensure their success while shaping our product with real-world feedback.
- Technical + Customer-Facing: Combine your problem-solving skills with direct client interactions.
- Growth-Oriented Culture: Join a fast-scaling SaaS company where continuous learning and development are prioritized.
- Global Exposure: Support leading banks, fintechs, and financial institutions worldwide.
📋 What You’ll Be Doing
- Onboarding & Implementation: Guide customers through technical setup, API integrations, and initial configuration.
- Customer Support: Support the Customer Success team in the post-sales technical process: configuration, deployment, training and support
- Collaboration with Product: Gather feedback, document feature requests, and work closely with product & engineering teams to improve our solutions.
- Problem Solving: Diagnose issues, replicate bugs, and provide clear documentation to internal teams.
- Customer Advocacy: Act as the voice of the customer within Sanction Scanner, ensuring their needs influence product decisions.
- Knowledge Sharing: Build documentation, FAQs, and training resources to support customers and scale success.
- Cross-Functional Alignment: Collaborate with Customer Success Managers, Sales Engineers, and Product Managers to deliver the best possible customer outcomes.
Requirements
🎓 What We’re Looking For
- Experience: Minimum 1+ years in a customer-facing technical role (Customer Success Engineer, Technical Support Engineer, Solutions Engineer, or similar).
- Technical Skills: Understanding of APIs, SaaS platforms, and troubleshooting methods.
- Communication: Strong spoken and written English; able to explain technical concepts to non-technical audiences.
- Customer Focus: Passion for helping customers succeed, with patience and problem-solving mindset.
- Collaboration: Ability to work cross-functionally with Product, Engineering, and Success teams.
- Tools: Experience with CRM (HubSpot preferred), ticketing systems, and knowledge base platforms.
Benefits
- Competitive Compensation Package – NET salary with performance bonus.
- Meal compensation for a nutritious lunch.
- Inclusive health benefits.
- Recognition & Reward Culture – your contributions will be appreciated.
- Training & development budget.
- Digital membership support.
- Flexible dress code.
- International team culture with opportunities to grow.
We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.
