divspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Laserfiche is looking for a dynamic Solutions Engineer who is a customer‑focused problem solver, playing a critical role in guiding clients through every stage of the implementation journey. In this role, you will partner closely with customers to understand their business objectives, uncover technical and operational challenges, and translate those needs into well‑designed, scalable solutions. You will serve as a trusted advisor—facilitating discovery conversations, proposing system configurations, demonstrating product capabilities, and ensuring seamless deployment./spandivdivspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Solutions Engineers collaborate cross‑functionally with Product, Engineering, Customer Success, and Project Management teams to ensure each implementation is executed with precision and aligned to customer expectations. You will configure and deploy solutions, test functionality, troubleshoot issues, and provide clear communication throughout the process to keep stakeholders informed and confident./span/divdivspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"In addition to supporting complex implementations, Solutions Engineers may independently lead smaller‑scale projects, ensuring timelines, deliverables, and budgets remain on track. This includes coordinating tasks, managing customer expectations, documenting project outcomes, and delivering high‑quality results that drive long‑term customer satisfaction and product adoption./span/div/div/divdivspan style="font-family: sans-serif , arial , helvetica;"span style="font-size: 16.0px;"/span/span/divdivspan style="font-family: sans-serif , arial , helvetica;"span style="font-size: 16.0px;"/span/span/divdivdivdivstrongspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"About the Role - Key Responsibilities: /span/strong/divspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;" /span/div/divpspan style="text-decoration: underline;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Implement LFC Projects /span/span/pulli style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Work directly with the customer to gather and analyze project requirements. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Design, implement, and deploy a solution for small- to medium-sized projects that incorporates out-of-the-box Laserfiche software and functionality. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Install, configure, and license software necessary for the implementation /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Provide weekly status meetings and demos to keep the customer informed on project progress and report/discuss any obstacles. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Complete technical documentation for each project includes System Documentation, End User Documentation, and a Test Plan. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Provide troubleshooting, training and support for the customer during end-user testing and the post-deployment phase. /spanspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"/span/li/ulpspan style="text-decoration: underline;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Manage LFC Projects /span/span/pulli style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Manage small-scale LFC projects, ensuring adherence to PM methodology. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Create a project management plan that includes timeline, communication plan, and team tasks. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Monitor and report on project status and budget. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Conduct project closeout and complete a project retrospective. /span/li/ulpspan style="text-decoration: underline;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Support the Services team /span/span/pulli style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Provide implementation backup to other Solutions Engineers as needed. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Participate in knowledge exchange at forums and other department meetings. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Provide product feedback and support /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Review and test new Laserfiche releases to discover bugs and potential enhancements proactively. /span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Provide feedback on current LFC processes and participate in department retrospectives. /span/li/ulp /pdivdivstrongspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"About You - Essential Qualifications:/span/strong/divdiv /divdivulli style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Ability to work independently and take initiative during the project life cycle./span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Strong problem-solving skills and ability to troubleshoot complex and dynamic customer environments./span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Excellent attention to detail./span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Ability to manage competing priorities and take responsibility for timely completion of tasks./span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Strong written and verbal communication skills/span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Bachelor's Degree required/span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"1 year of relevant work experience preferred but not mandatory/span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Must be able to support occasional evening and weekend work/span/lili style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Ability to travel up to one week per month/span/li/ul/divdiv /divdivdivstrongspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"About Us/span/strongbr /divspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences./span/divdivbr /span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward./spanbr /span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;" /spanbr /span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;" /span/divdivspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology./span/div/divdivbr /span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"Learn more about our team a href="https://laserfiche1.wistia.com/medias/xelunw23au"here/a. /span/divdivspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;" /span/divdivbr /span style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"a href="https://www.laserfiche.com/"Laserfiche /acomplies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. /span/divdivspan style="font-family: sans-serif , arial , helvetica;font-size: 12.0pt;"a href="https://www.laserfiche.com/"Laserfiche/a provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at a href="https://www.laserfiche.com/contact/"a target="url" href="https://www.laserfiche.com/contact/"https://www.laserfiche.com/contact//a/a or 562-988-1688. /span/div/div/div
