Solutions Engineer

An Ad Platform Solutions Engineer I at GumGum acts as a pivotal technical problem solver, leveraging knowledge of publisher’s integration types. This role requires a significant understanding of the strategic partnerships team’s needs and customers. As a trusted team member, the Ad Platform Solutions Engineer I sets an example by handling both trivial and mid-level technical matters and contributing to new documentation. This individual is well-versed in discrepancy management and continuously sharpens their technical knowledge. This supply-focused individual should possess a knowledge base of the technologies, processes, and strategies involved in managing and optimizing publisher relationships, ad inventory, and revenue streams.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

What You'll Achieve

• Provide support and advisement to the North America Publisher Success (Supply Account Management) team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies
• Provide pre-sale technical support to the North America Publisher Partnerships team
• Leading technical publisher calls for publisher onboarding and troubleshooting
• Advocate for the technical needs of Publisher team to Product/Engineering teams for escalated troubleshooting
• Influence product decisions and priorities for the North America region by working with cross-functional stakeholders when needed
• Promptly resolve JIRA (GumGum’s ticketing system) tickets from the Publisher Support queue 
• Develop best practice documentation and educational materials for the team
• Resolve discrepancies using data analysis and technical expertise
• Collaborate with JAPAC & EMEA regional counterparts for knowledge sharing and communication

Skills You'll Bring

• Bachelor’s Degree or similar educational certification
• 1-2 years of experience in technical support and troubleshooting 
• Experience working in AdTech industry strongly preferred
• Experience working for or with Supply Side Platforms (SSPs) is strong preferred
• Experience working in Connected TV (CTV) space preferred
• Experienced with Web Developer Tools
• Basic HTML, CSS, and JavaScript understanding
• Knowledge of ad servers/SSPs (Google Ad Manager, Magnite, Pubmatic) 
• Familiar with auction based ad-serving methodologies such as Server-to-Server (OpenRTB, Prebid Server, Amazon TAM) and Header bidding (Prebid.js)
• Ability to explain technical concepts to non-technical audiences 
• Excellent presentation skills and confidence when presenting to clients or an internal stakeholder
• Detail-oriented, solution-focused, resourceful, and independent
• Eagerly pursue new knowledge, solutions, and methods within their domain

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $100,000 - $121,000 annually.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.