Solutions Engineer

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Front is looking for a Solutions Engineer to join a world-class Solutions & Services organization. As a Solutions Engineer, you’ll develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems.

The Solutions Engineer partners closely with Account Executives during the pre-sales phase, acting as the primary technical contact for our most significant and strategic prospects. This role involves collaborating cross-functionally with various internal stakeholders. Daily tasks may include strategizing with Account Executives on product demos, presenting ROI analyses to C-level executives, managing pilot projects, working with product teams to influence new feature development, and leading webinars for virtual audiences. The Solutions Engineer is essential in bridging technical expertise with client needs to drive successful outcomes.

Customers are unpredictable by nature, therefore, a successful candidate needs to be able to thrive in an environment that’s more dynamic than most. If you’re excited by the idea of helping customers maximize and realize value, this might be the role for you!

What will you be doing?

• Partner with Account Executives to engage with our top prospects and ensure they maximize the value they’re receiving from Front, aiming to close new business deals.

• Work with customers to understand and validate technical requirements.

• Customize and deliver product demonstrations that are focused on highlighting the unique value and benefits tailored to the client’s specific needs.

• Act as the technical project manager for pilot projects, ensuring they meet client expectations.

• Collaborate with product teams to influence the development of new features based on customer feedback.

• Pitch and implement AI-powered customer service solutions, leading hands-on proofs of concept (POCs) that validate value, performance, and real-world impact for prospective customers.

• Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them

What skills and experience do you need?

• 4-7 years of solutions engineering or architecture, preferably at a SaaS company with complex workflow automation products or customer support platforms.

• Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity.

• Experience working with or integrating AI-powered features and the ability to explain their value and limitations clearly to both technical and non-technical audiences.

• Strong understanding of software design principles.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice