Solutions Engineer

The solutions engineer plays a vital role in bridging the gap between client expectations, product capabilities, and implementation. As a Solution Engineer, you are the Solution Owner for the life of the account

You will combine deep technical expertise with executive-level business acumen to design solutions that win business, ensure those solutions are delivered faithfully, align with our product capabilities and roadmap and drive long-term growth. You act as the "Solver" who navigates the technical "How" and the "Influencer" who guides the client to the strategic "Why".

Typical Duties

You are the subject matter expert and provide deep understanding of cloud architecture and system architecture; all Eagle Eye products and capabilities; in addition to keeping up to date on product changes and future roadmap.

Your accountability for the solution spans the full client journey:

1. The Win Phase (Pre-Sales)

Drive the technical discovery, custom demos, and Proof of Concepts (POCs) to secure the technical win.

Collaborate with AEs to complete technical responses (RFI/RFP), ensuring accurate scope definition and package estimation.

Design complex, enterprise-level solutions that align client goals with platform capabilities, identifying and closing any potential "solution gaps" early.

2. The Implementation Phase (Bridging the Gap).

Act as the guardian of the solution during implementation. Ensure the project remains "in the spirit" of what was sold and prevent scope creep.

Support internal and external kickoffs to ensure a seamless handover to Professional Services, translating the vision into actionable use cases.

Consult with delivery teams to solve challenges using the platform's existing capabilities rather than unnecessary custom builds, protecting the Product Roadmap.

3. The Growth Phase (Post-Implementation & Renewal)

Act as an escalation point for solution-related issues post-implementation, tracking adoption to ensure the client derives maximum value over the long term. 

Focus on continuous improvement- Identify new opportunities for "Net New ARR" and "Net Revenue Retention" (NRR) by aligning the client's evolving maturity with new platform features and support the AM and CSM in active pursuit of these opportunities.

Provide strategic feedback from the field to the Product team to shape future capabilities.

The successful applicant will be highly technically skilled, innovative, a great communicator with strong levels of emotional intelligence. 

Requirements

You are

• Able to adapt quickly to change and be flexible
• A strong and articulate communicator with excellent customer facing skills
• A problem solver and comfortable making decisions
• Able to plan and organise
• A complete team player
• Technically competent
• Confident presenting to large audiences

You have

• A blend of great business savvy, technical prowess and strong presentation skills
• Excellent analytical skills to analyse customer requirements and map these to key platform capabilities,
• Strong technical and functional understanding of software platforms and especially APIs.
• Strong understanding of database and other system components.
• Strong technical understanding of the Google Cloud Platform.
• Proven experience of planning, facilitating and leading workshops and meetings to deliver an agreed outcome.
• Proven experience of delivering complex software solutions to large retail customers.
• Awareness of security considerations underlying the Eagle Eye platform.
• Awareness of the software development lifecycle.
• Desirable to possess an understanding of the retail and/or hospitality technology space
• Ability to travel up to 25% to client sites for technical discovery, project kick-offs, and strategic solution reviews.

Benefits

A competitive base salary

Discretionary Bonus Plan with potential to earn up to 20% of salary dependent on your own personal behaviors, achievement of goals and company revenue targets. Also eligible to participate in the company commission plan.

Flexibility to work from home/various office locations

Generous annual leave package including:

• 25 days paid annual leave
• 5 days paid sick leave which, if unused, gets added to your annual leave the next year

Support in continuous learning and self-development

Access to employee assistance program

Access to the paid Headspace app subscription

Mental Health First Aiders to support employee’s mental wellbeing

Employee Resource Groups focused on underrepresented groups in Eagle Eye, including Purple Women

Charity Committee committed to organizing events throughout the year to raise money for those less privileged

A friendly, fun, growing team of people who work hard but love to play hard too, with location-specific Christmas parties and an annual whole-company get-together hosted in the UK

Extended Healthcare Plan (Medical, Disability, Dental & Vision)

RPP – Group RRSP with employer match

Group Life – AD&D – Critical Illness Insurance

Paid Time Off Benefits

Work From Home – Flexible hours

Training & Development

Bonus – Awards – Gifts

Employee Assistance Program – Counselling

Compensation: The expected base salary range for this role is $125,000 – $175,000 CAD per year. Final compensation is determined by various factors including, but not limited to, relevant experience, technical skills, and specific certifications.

Vacancy Status: This is a posting for an existing, immediate vacancy.

AI Disclosure: We use AI-enabled tools within our hiring platform (Workable) to help us screen for minimum qualifications and rank applicants based on their technical skills. All final hiring decisions and interview selections are made by our human recruitment team.

Inclusive Hiring: In accordance with Ontario’s Working for Workers Four Act, we do not require "Canadian work experience" for this position. We welcome global talent and evaluate all candidates based on the technical and functional competencies outlined in the requirements section above.