Solutions Engineer

Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We’re proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the past 20 years and helping mitigate billions of dollars in financial and brand risk.

We’re looking for a Solutions Engineer to join our Sales team. In this remote-first role, you’ll be responsible for driving the technical success of our sales efforts — delivering impactful product demonstrations across Case IQ’s suite of solutions and supporting the sales team in winning new business. Through a consultative, customer-focused approach, you’ll help refine how we present our products, elevate the technical proficiency of our sales team.. The position will involve occasional travel throughout the year for client meetings, training sessions, and industry events.

What You’ll Do

Sales Support & Enablement

• Conduct compelling, tailored product demonstrations across Case IQ’s five core products to help prospects understand our value and capabilities.
• Partner with Account Executives throughout the sales cycle to craft winning demo strategies that align with customer pain points and objectives.
• Support discovery calls by uncovering technical requirements and positioning the right Case IQ solutions.
• Serve as a trusted technical advisor, ensuring customers clearly understand how our solutions fit into their workflows and ecosystems.
• Collaborate with marketing and product teams to refine demo narratives, assets, and product messaging that drive stronger conversion rates.

Performance & Metrics

• Support the sales team with demo delivery goals and contribute directly to the overall Sales Team ARR targets and increased win rates.
• Track and assess demo quality, conversion impact, and customer engagement metrics.
• Develop reporting dashboards or feedback loops to highlight patterns in demo performance and sales efficiency.

Team Enablement & Collaboration

• Act as one of the primary point of contact for sales representatives needing demo support, objection handling, or product clarification.
• Share best practices across the sales organization — from demo setup to storytelling and handling complex product questions.
• Work alongside the Sales and Product leadership teams to build repeatable demo frameworks and playbooks.
• Collaborate closely with Product Management and Customer Success to channel market feedback into roadmap insights.

Who We’re Looking For

• Bachelor’s degree and a minimum of 5 years in B2B software sales or solutions engineering, ideally within Compliance, Investigations, or Risk Management sectors.
• Proven ability to translate complex software capabilities into customer value through consultative demos and discovery sessions.
• Strong technical acumen across SaaS environments, integrations, and implementation workflows.
• Excellent presentation and communication skills, with an ability to adapt messaging for both executive and technical audiences.
• A collaborative, entrepreneurial mindset — excited to build and lead a high-performing Solutions Engineering team from the ground up.

Perks and Benefits

• Work remotely within a flexible work environment (our team spans the US and Canada)
• Competitive company-paid benefits plan starting day 1!
• Generous professional development budget
• RRSP/ 401k matching program 
• Half-day Fridays in the summer

Selected candidates will be contacted through BambooHR (please check your junk mail).

Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected].