Solutions Engineer

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.   We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.   We're hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions, while at the same time providing deep technical expertise and partnership What you'll do

Partner with Account Directors to evangelize, position, and sell the technical and business value of the ASAPP platform

Lead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer)

Partner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise

Deliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs

Work with customer Product and IT departments to understand and address technical, security, networking, and integration requirements

Scope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs

Act as a bridge between prospects and the ASAPP Product and CX organizations, providing critical market feedback in a quickly evolving space

What you'll need

2-5+ years of Pre-sales and/or Business Value experience at the Enterprise level in the software industry

Possess excellent communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX)  and technical business owners within the IT organization

Natural curiosity, scrappiness, and determination to figure out how things work, fix and improve them

Ability to travel to customers (national territory)

A deep understanding of enterprise technical environments, ideally with experience in the Customer Experience or Contact Center space

What we'd like to see

Early-stage software, preferably SaaS, technical pre-sales (SE) experience

Experience working in a fast-paced, high-growth software company where change is a constant

Consultative approach - can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges

Worked on complex, 7 figure transformational deals, not transactional, out-of-the-box deals

Experience working with Fortune 50/Fortune 100 customers

Benefits

Competitive compensation with stock options

Comprehensive medical, vision, and dental insurance

401k matching

Fitness and wellness stipend

Mobile phone reimbursement

Mental well-being benefits

Professional learning and development stipend

Parental leave, including adoptive and foster parents

3 weeks paid time off (increases with tenure) and unlimited sick leave