ABOUT THE ROLE

The Solutions Ecosystems Engineer is a high impact role at Gong that is built to transform how we show the power of Gong to prospects, customers, and partners. As our Solutions Ecosystems Engineer, you’ll be the go-to expert behind the tailored, story-driven demos that fuel our entire sales cycle and customer journey.

You’ll collaborate closely with Sales, Product, Engineering, and Partner teams to design demo environments that don’t just show Gong’s value; they prove it in real time. This role gives you a front-row seat to Gong’s full product suite and the chance to influence how it’s experienced by every GTM team member and external partners.

RESPONSIBILITIES

• Primary Responsibilities:

Demo Environment 

• Partnering with GTM, Marketing and Product teams: Build and maintain demo solutions that illustrate the value of the Gong platform.  Ensure there are demo solutions for each persona that benefit from Gong.  Document demo workflows and build additional content, as needed, to show customers how to leverage Gong for specific use cases.
• Partnering with our 3rd Party Provider: Gather data requirements to support demos, work with our solution provider to upload data for demos, and test various demo workflows for accuracy.
• Partnering with our Gong Product team: Work to identify new feature functionality being released in each of our products.  Update demos to reflect new features and business value that can be derived. 
• Partnering with Gong Engineering: Maintain the demo environments to ensure uptime and submit tickets in support of platform enhancements and issue resolution.
• Communicate new demo features and solutions to the field on a regular basis.  

Sandbox Environments:

• Partner with our 3rd Party Provider: To set up customer sandboxes, configure them as needed, analyze usage of sandboxes, and report back to the sales and customer success teams.
• Maintain sandbox environments: creating and deleting unused customer sandboxes.  
• Communicate sandbox usage to field teams.

Field Support:

• Participate in initiatives, ensuring the internal sales team has everything needed on the front line
• Create and deliver content for Sales and Presales teams to use in selling efforts
• Conduct demos, as necessary, to enable internal teams
• Conduct demos, as necessary, to support conferences and analyst reviews

• Other Responsibilities include: 
• Help lead and own demo-based initiatives, including building project timelines and setting deliverables
• Identify project challenges/risks and ways to overcome them
• Report on project status and barriers and present insights/results to Presales Leadership & GTM Demo Committee
• Research emerging markets / new verticals and the challenges facing specific buyer personas within Gong’s target markets
• Thoroughly understand all aspects of the Gong platform in order to explain the technology to all types of users.
• Additional Assistance to Presales Team as needed: 
• Contribute reusable assets to the Sales Engineering team and the company at-large.
• Assist prospects and customers with Business Assessments (POCs, Pilots).
• Assist with RFPs and questionnaires in the context of sales cycles.

QUALIFICATIONS

• 5+ years in a demo engineering/sales engineering role. Or a combination of pre-sales and other relevant work experience involving program and project teams.
• In-depth knowledge of sales processes and personas that support a revenue organization to ensure data is aligned with customer outcomes.
• Experience with demo frameworks (e.g., 6 Habits of Highly Effective Demo Leaders, Demo2Win, etc.)
• Experience with demo solutions such as TestBox, Demostack, Saleo, Consensus, etc
• Experience solving tough technical and integration challenges
• Experience creating and maintaining demo datasets, scripts, and recordings
• Experience working with and presenting to senior audiences in a professional and articulate manner
• Experience in creating processes and enabling internal teams on these processes
• Solid track record of creating and managing programs and projects with tight deadlines 
• Excellent verbal and written communication skills
• Strong interpersonal and teamwork skills
• Fast Learner, adaptable, highly tolerant of change

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.