Solutions Consultant - North America

Emplifi’s unified social media management platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the Global Solutions & Services 

The Global Solution Services team consists of Solutions Consultants, Professional Services and Technical Support and is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in.

As part of an international global team, you will have the opportunity to work with colleagues from Sydney all the way to Mexico City, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media and commerce expert advisor.

Job Summary

The Solutions Consultant role is to provide strategic consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories. 

Working with Account Executives, Solutions Consultants target and develop relationships with key prospects’ decisionmakers to develop a better understanding of prospects' pain points and how Emplifi solutions can address their challenges.

Working with Customer Success Managers, Solutions Consultants  help to understand the structure of client businesses, their practices, team structures and consults on how clients can make better use of the Emplifi Solutions to address their current and future needs, thus aiding AE and CSMs in expanding and upselling their portfolios.

What You’ll Do Here

As the solutions expert, you will play a pivotal role in defining, architecting, demoing and proving the value of Emplifi to prospective and existing clients. You’ll be acting as the Emplifi thought leader, and be expected to:

• Utilize your extensive knowledge of the Emplifi platform, the social media marketing and CX space, and client use cases & best practices to provide strategic recommendations to prospective clients.
• Partner with AEs for presales support to deliver compelling demos, gather requirements to scope the solution proposal, own trials/POCs,  and orchestrate RFPs.
• Demonstrate change management leadership skills and project management skills by assisting customers with new process and workflow changes as they move towards the desired future state.
• Understand accounts needs. Engage and communicate effectively with the product/development team by attending product meetings, give prospect and client feedback, and suggest improvements in the solution.
• Display, maintain and apply knowledge of competitive technology through ongoing and consistent market research and analysis.
• Create scalable sales assets (PowerPoints, one-pagers) around current events and industry trends using data from the Emplifi platform.
• Build and maintain a library of your best-practice reporting templates, presentation slides and marketing materials to utilize during your demos for a consistent experience.
  
  

What You’ll Bring To Us

• 2-3 years of social media, digital marketing or CX agency, consulting or solutioning experience
• 2-3 years of client-facing experience engaging with different types of stakeholders, from practitioners  to decision makers.
• Effective time and project management skills
• Fluent English language skills are required, additional language skills a benefit
• Ability to work well independently or in a team environment
• Superior communication and presentation skills
• A methodical and meticulous approach to preparation and execution

What We Offer 

• International, fast paced and growing environment
• Chance to work with the world's biggest brands at the CX tech leader
• Agile and open-minded culture with a high level of flexibility
• Opportunity for professional growth and development
• Unlimited PTO
• Enhanced family/ parental leave
• Flexible working hours
• A corporate group insurance coverage (after 3 months)
• Sick days 
• Community days (2 days per year)
• Access to an Employee Assistance Program (EAP)
• There’s more as well! Speak with us to find out all details!