Solutions Consultant

About the job...

As a Solutions Consultant, you will play a critical role in supporting our Mid-Market and Enterprise customers post-sale. You’ll collaborate closely with our Implementation, Customer Success, Sales, and Product teams to ensure customer success and satisfaction. This role requires a strong mix of product expertise, technical aptitude, and business understanding – helping customers and partners alike leverage Dutchie’s technology to its fullest potential.

You’ll be expected to provide clear guidance to customers and integrated partners on the functionality of Dutchie’s product suite, answer technical questions, and ensure customers and integrated partners are set up for long-term success. A foundational understanding of cannabis retail technology, including point-of-sale, e-commerce, loyalty, and marketing, is critical to success in this role.

What You'll Do... 

• Customer Success & Technical Guidance: Provide exceptional post-sale support to Mid-Market and Enterprise customers, including troubleshooting and advising on product best practices and technical use cases.
• Partner Enablement: Serve as a trusted advisor to technology partners, supporting their integration and implementation questions.
• Trainings: Conduct customer trainings and workshops (on-site and virtual) to maximize product adoption and technical understanding.
• SOP Development: Collaborate with customers to design Standard Operating Procedures (SOPs) aligned to workflows and industry best practices.
• Technical Problem Solving: Identify and implement creative, technically sound solutions to address complex customer challenges.
• SEO & E-Commerce Optimization: Provide foundational SEO guidance to help customers improve discoverability and digital performance.
• Product Expertise: Stay up-to-date with Dutchie’s product features, updates, and roadmap; act as an internal and external subject matter expert.
• Feedback Loop: Collect and share customer and partner insights to help shape product direction.
• Cross-Team Collaboration: Influence product improvements as part of internal SME groups and ensure alignment with Customer Success and Sales teams.
• Travel: Up to 15 - 20% travel for on-site customer engagements.

What You Bring...

• Bachelor’s degree or equivalent experience.
• Technical aptitude with demonstrated ability to learn and support APIs, SDKs, and software integrations.
• Fundamental knowledge of SEO best practices and digital optimization.
• Experience in a similar role at a technology or software company, ideally within SaaS or e-commerce.
• Strong understanding of the cannabis industry and regulatory environment (preferred).
• Excellent communication, presentation, and relationship-building skills.
• Creative problem-solving mindset and ability to translate complex technical concepts for non-technical audiences.
• Self-motivated, collaborative, and comfortable working independently.
• Willingness to travel up to 15%.

You’ll Get…

We are targeting a starting salary of $77,000 - $103,000 based on the intended level for this role. 

In addition to cash compensation, our total rewards package includes:

• Full medical benefits including dental and vision plans to ensure you always have the best care.
• Equity packages in the form of stock options to all employees.
• Technology (hardware, software, reading materials, etc..) allowance
• Flexible vacation and sick days

#LI-AH1